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Planning, Protection and Optimization: ITIL® 2011 Intermediate Capability Handbook

Paperback Engels 2014
Verkooppositie 3575
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Samenvatting

Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features
- Authored and quality assured by itSMF UK
- Part of a four-book series covering the Intermediate Capability syllabus
- A practical, portable, pocket-sized reference book, ideal for ITIL practitioners

Designed to act as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

This guide is not intended to replace the more detailed ITIL publications, nor is it to be a substitute for a course provider's training materials.

Specificaties

ISBN13:9780113314546
Taal:Engels
Bindwijze:paperback
Aantal pagina's:178
Druk:1
Verschijningsdatum:31-10-2014

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Inhoudsopgave

Acknowledgements
About this guide

1. Introduction to service management
2. Capacity management
3. Availability management
4. IT service continuity management
5. Information security management
6. Demand management
7. Technology and implementation
8. Qualifications
9. Related guidance

Further guidance and contact points
Glossary

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        Planning, Protection and Optimization: ITIL® 2011 Intermediate Capability Handbook