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Encyclopedia of Operations Management

A Field Manual and Glossary of Operations Management Terms and Concepts

Paperback Engels 2011 9780132883702
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The Most Complete, Up-to-Date, Single-Volume Reference to Modern Operations and Supply Chain Management

This “field manual” is ideal for every manager and student who needs a deeper understanding of supply chain and operations management. It is also ideal for people in lean and Lean Sigma training programs who need to develop a more precise language for their process improvement efforts. The field’s most comprehensive reference, it’s both uniquely convenient and exceptionally affordable.


Leading expert Arthur V. Hill covers the entire field, offering nearly 1800 authoritative entries. Of these, more than one-third are new to this edition, and nearly another one-third have been completely rewritten. Packed with photos, figures, graphs, tables, examples, references, Excel formulas, and VBA scripts, The Encyclopedia of Operations Management is designed and organized for constant use. Students can use it to prepare for case discussions, exams, and job interviews and to quickly develop a mental map for the entire discipline. For instructors, it serves as an invaluable desk reference and teaching aid. Working managers can use it as a comprehensive training reference for both lean and Lean Sigma programs.


This book’s comprehensive coverage includes:AccountingCustomer serviceDistributione-businessEconomics/financeForecastingHealthcare managementHuman resources managementIndustrial engineeringIndustrial relationsInventory managementLean Sigma (Six Sigma)Lean thinkingLogisticsMaintenanceManagement information systemsManufacturing managementMarketing/salesNew product developmentOperations researchOperations strategyOrganizational behavior/managementPersonal time managementProduction planning and controlPurchasing/supply managementQuality managementReliability engineeringService managementSimulationSourcingStatisticsSupply chain managementSystems engineeringTheory of ConstraintsTransportationWarehousing


Uitgever:Pearson Education


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        Encyclopedia of Operations Management