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Professional Business Skills

Paperback Engels 2015 9780170355452
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Upskill your business tech savvy students with the new and improved Professional Business Skills text.

Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today’s dynamic, digital, business world.

This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following qualifications:
• BSB30115 Certificate III in Business
• BSB30415 Certificate III in Business Administration

A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action.


Aantal pagina's:456
Uitgever:Cengage Learning


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Part 1: A Safe And Sustainable Work Environment
1 Contribute To The Health And Safety Of Self And Others
2 Apply Knowledge Of Whs Legislation In The Workplace
3 Participate In Environmentally Sustainable Work Practices
Part 2: Dealing With Customers
4 Communicate In The Workplace 64
5 Work Effectively With Diversity 81
6 Deliver And Monitor A Service To Customers 97
7 Process Customer Complaints 113
8 Recommend Products And Services 126
Part 3: Dealing With Staff And Colleagues 143
9 Promote Innovation In A Team Environment 144
10 Work Effectively With Others 160
11 Organise Personal Work Priorities And Development 171
Part 4: Administration 189
12 Organise Schedules 190
13 Organise Workplace Information 207
14 Maintain Business Resources 232
15 Use Business Technology 251
Part 5: Business Documentation 269
16 Develop Keyboarding Speed And Accuracy 271
17 Producing Business Documents 284
18 Produce Spreadsheets 327
19 Create Electronic Presentations 358
Part 6: Business Finance 377
20 Maintain Financial Records

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        Professional Business Skills