Preface
Introduction
1. The Nature of Process Innovation
Part I A Framework for Process Innovation
2. Selecting Processes for Innovation
3. Information Technology as an Enabler of Process Innovation
4. Processes and Information
5. Organizational and Human Resource Enablers of Process Change
6. Creating a Process Vision
7. Understanding and Improving Existing
8. Designing and Implementing the New Process and Organization
Part II The Implementation of Innovative Business Processes
9. Process Innovation and the Management of Organizational Change
10. Implementing Process Innovation with Information Technology
Part III Innovation Strategies for Typical Process Types
11. Product and Service Development and Delivery Processes
12. Customer-Facing Processes
13. Management Processes.
14. Summary and Conclusions
Appendix A Companies Involved in the Research
Appendix B The Origins of Process Innovation
Index
