The Courseware package consist out of two publications, VeriSMTM - Foundation Courseware and VeriSMTM - A service management approach This training material covers the syllabus for the VeriSM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification.
VeriSM Foundation consists of two parts: VeriSM Essentials and VeriSM Plus , each covering one day of training.
Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM™ Plus training only. When they pass the VeriSM™ Plus exam they receive the VeriSM™ Foundation certificate.
Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSM™ Essentials training only. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If they pass the VeriSM™ Plus exam later, they will automatically receive the VeriSM™ Foundation certificate.
The courseware covers the following topics:
- The Service Organization (Essentials)
- Service culture (Essentials)
- People and organizational structure (Essentials)
- The VeriSM model (both)
- Progressive practices (Plus)
- Innovative technologies (Plus)
VeriSM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer.
It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age.
VeriSM is Value-driven, Evolving, Responsive and Integrated Service Management.
VeriSM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
