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Service Integration and Management Professional Body of Knowledge (SIAM ™ Professional BoK)
Service Integration and Management Professional Body of Knowledge (SIAM ™ Professional BoK)
Simon Dorst Simon has over 25 years’ international experience in in the development and delivery of various Service and Project Management consulting and training assignments. Meer over de auteurs
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Simon Dorst, Michelle Major-Goldsmith

Service Integration and Management Professional Body of Knowledge (SIAM ™ Professional BoK)

Paperback Engels 2018 9789401802994
Verkooppositie 7091
Dit product is niet meer leverbaar
68,13
Samenvatting Specificaties Over de auteur Inhoudsopgave

Samenvatting

The SIAM Professional Body of Knowledge (BoK) expands the description of service integration and management (SIAM) from the previously released SIAM Foundation BoK.

The Foundation BoK is recommended reading before using this publication. The contents of the SIAM Professional BoK are the source material for the EXIN/BCS Service Integration and Management Professional (SIAM®P) certification.

Specificaties

ISBN13:9789401802994
Trefwoorden:certificering, Exin, SIAM
Taal:Engels
Bindwijze:paperback
Aantal pagina's:436
Uitgever:Van Haren Publishing B.V.
Druk:1
Verschijningsdatum:16-11-2018
Hoofdrubriek:IT-management / ICT

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Over Simon Dorst

Simon has over 25 years’ international experience in in the development and delivery of various Service and Project Management consulting and training assignments. Known as the ‘ITIL Zealot’, he is always looking for the most effective and efficient way of delivering managed services, using ITIL, VeriSM, SIAM or whichever other enabling practice. Simon was the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team were awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK. He was a contributor to the VeriSM publication, and co-authored the VeriSM pocket guide, and is the WA State Branch Chair for the itSMF Australia and has been active in the committee, seminars and conferences for over 15 years. He is a pragmatic thinker, who is always looking for the most effective and efficient way of conducting business. Combining a technical background, service orientation, industry best practices, analytical mind and his knowledge of and experience in IT Service Management, he is exceptionally qualified to advice organisations on improving their (IT Service) management processes.

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Over Michelle Major-Goldsmith

Michelle Major-Goldsmith Manager, Service Management Capability, Kinetic IT. Michelle Major-Goldsmith is originally from the UK but is now based in Perth, Western Australia. She has over 25 years industry experience and has worked in almost every continent across the globe. Originally from a social sciences background, Michelle crossed over into IT with a Master’s Degree in Computer Based Information Systems. Michelle is the Lead Architect for the Scopism Service Integration and Management Professional Body of Knowledge (BoK) and was a founder member of the SIAM Foundation BoK architect team, as well as a Subject Matter Expert for both EXIN and BCS in developing the accreditation around this. In 2017 the team were awarded the title Thought Leaders of the Year at the Professional Service Management Awards by the itSMF UK. More recently Michelle has been involved in the creation of the IFDC’s VeriSM approach and she is also one of the authors of the 'VeriSM Pocket Guide'. Michelle has been an active committee member of various service management groups and forums for many years. She is currently a committee member of the itSMF, Western Australia Branch as well as a representative of the AXELOS Accredited Training Provider Working Group. Michelle is currently engaged ostensibly in the consulting and training space, she is passionate about service management and all best and enabling practices. In 2010 she was awarded the UK itSMF Trainer of the Year award. In 2017 Michelle was awarded the Service Management Champion of the Year by itSMF Australia.

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Inhoudsopgave

About this document
Document Purpose

1. Introduction
2. SIAM Roadmap Stage 1: Discovery & Strategy
3. SIAM Roadmap Stage 2: Plan & Build
4. SIAM Roadmap Stage 3: Implement
5. SIAM Roadmap Stage 4: Run & Improve
6. Case Studies

Appendix A: Glossary of Terms
List of acronyms 421

Appendix B: Staff displacement legislation
European legislation
Considerations across the globe

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        Service Integration and Management Professional Body of Knowledge (SIAM ™ Professional BoK)

        Service Integration and Management Professional Body of Knowledge (SIAM ™ Professional BoK)
        Simon Dorst , Michelle Major-Goldsmith
        /