VeriSM: Unwrapped and Applied

Name: VeriSM: Unwrapped and Applied
Author: Claire Agutter

Paperback Engels 2018 9789401803359

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Samenvatting

'VeriSM: Unwrapped and Applied', the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people.

The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services.

The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

Specificaties

ISBN13:9789401803359

Trefwoorden:IT Service Management, VeriSM, Certificering VeriSM

Taal:Engels

Bindwijze:paperback

Aantal pagina's:550

Uitgever:Van Haren Publishing B.V.

Druk:1

Verschijningsdatum:5-11-2018

Hoofdrubriek:IT-management / ICT

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Inhoudsopgave

CONTRIBUTORS XXIII

1 USING THIS BOOK 1

PART A
2 DIGITAL TRANSFORMATION IN CONTEXT 11
3 THE DIGITAL AGE AND THE DIGITAL ORGANIZATION 17
4 THE DIGITAL LEADER 49
5 ADAPTING TO CONSTANT CHANGE 61
6 COLLABORATION 87
7 KNOWLEDGE MANAGEMENT 105
8 OUTCOMES 113
9 TRANSFORMATION TECHNIQUES 123
10 GOVERNANCE AND STRATEGY 167
11 VERISM DESCRIBED 199
12 THE MANAGEMENT MESH 205
13 DEFINE: APPROVAL 225
14 DEFINE: DEFINE THE REQUIREMENTS 235
15 DEFINE: ANALYZING GAPS 263
16 DEFINE: SOURCE THE GAPS 275
17 VERISM PRODUCE, PROVIDE AND RESPOND STAGES 281
18 MAKING A CASE FOR VERISM 291

PART B
19 CASE STUDIES: EARLY ADOPTERS OF VERISM 299
20 CASE STUDIES: DIGITAL TRANSFORMATION – WUXI APPTEC AND ANONCORP 319
21 CASE STUDY: DIGITAL TRANSFORMATION IN THE PUBLIC SECTOR – AYLESBURY VALE DISTRICT COUNCIL 327
22 CASE STUDY: DIGITAL ORGANIZATION – SKY BETTING AND GAMING . 335
23 REAL WORLD PERSPECTIVE: INTERVIEW WITH JACK BISCHOF FROM TECHNOLOGY BUSINESS MANAGEMENT 339
24 REAL WORLD PERSPECTIVE: INTERVIEW WITH KAREN FERRIS,OCM EXPERT
25 REAL WORLD PERSPECTIVE: DIGITAL TRANSFORMATION AND THE JOBS MARKET 357
26 REAL WORLD PERSPECTIVES: IVANTI, SERVICENOW AND MARVAL 365
27 REAL WORLD EXAMPLE: DIGITAL OPTIMIZATION- HIPPO DIGITAL/KIDZ KLUB LEEDS 377
28.10 Applying Design Thinking across the organization 390
29 REAL WORLD EXAMPLE: SOLLERTIS CONVERGENCE - AUTOMATING THE MANAGEMENT MESH 391

APPENDIX A: READINESS FOR VERISM 399
APPENDIX B: FIRECLOUD HEALTH CASE STUDY 401
APPENDIX C: HOW MANAGEMENT PRACTICES EVOLVE 407
29.6 Lean applied outside of manufacturing 407
29.7 Enterprise service management at Kinetic IT 411
APPENDIX D: MANAGEMENT PRACTICES INFORMATION 417
APPENDIX E: AGILE REQUIREMENTS
APPENDIX E2: MASTER REQUIREMENTS DOCUMENT 445
APPENDIX F: STEPS FOR STRATEGIC SOURCING 447

GLOSSARY 449
BIBLIOGRAPHY 459
INDEX 469