Agenda
Reflection
Introduction (3) 14
Exam specifications (9) 17
Module 1, A digital world (11) 18
1.1 Concepts in a digital world (13) 19
1.2 Working in a digital context (32) 28
Assignment (43) 34
Quiz questions (48) 36
Module 2, Digital Leadership and Structure (54) 39
2.1 Digital leaders (56) 40
2.2 Organizational structure and culture (68) 46
Assignment (86) 55
Quiz questions (90) 57
Module 3, Transformation techniques (95) 60
3.1 Using transformation techniques (97) 61
Assignment (119) 72
Quiz questions (123) 74
Module 4, Governance and Strategy (129) 77
4.1 Governance and service management principles (130) 77
Assignment (157) 91
Quiz questions (161) 93
Module 5, Applying VeriSMTM (167) 96
5.1 Using the VeriSMTM model (168) 96
Quiz questions (172) 98
5.2 Setting up the solution (177) 101
Quiz questions (221) 123
5.3 Leading the solution though the produce (236) 130
Quiz questions (244) 134
Module 6, Promoting VeriSMTM (247) 136
6.2 Creating the plan (248) 136
Quiz question (259) 142
Practical Assignment 143
Introduction 144
Assignment 1: Assess strategic initiatives 146
Assignment 2: Management Mesh 148
Assignment 3: Transformation Opportunities 151
Assignment 4: VeriSMTM Model 153
Evaluation 155
Case Study 157
Company background 158
Office of strategic Development (OSD) 160
Organizational Capabilities 160
Human Recourses 160
Finance 160
Marketing 161
IT organization 161
IT Service management 162
Sample Exam 163
Introduction 164
Sample exam 165
Answer key 195
Evaluation 247
Preparation Guide 249
Overview 250
Certification requirements 254
List of Basic Concepts 258
Literature 261
