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IT Essentials Labs and Study Guide Version 8

Paperback Engels 2023 9780138166304
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The only authorized Labs & Study Guide for the Cisco Networking Academy IT Essentials, Version 8 course

 

IT Essentials Lab Manual is a supplemental book prepared for students in the Cisco® Networking Academy IT Essentials v8 course. All the hands-on labs and worksheets from the course are printed within this book to provide practical, hands-on experience with the course content. IT Essentials covers fundamental computer and career skills for entry-level IT jobs. Practicing and performing all these tasks will reinforce the concepts, skills, and procedures and help prepare the student to take the CompTIA® A+ 220-1101 and 220-1102 exams.

 

Each chapter of this book is divided into a Study Guide section followed by a Lab section.

 

The Study Guide section offers exercises that help you learn the concepts, configurations, and troubleshooting skills crucial to your success as a CompTIA® A+ 220-1101 and 220-1102 exam candidate. Each chapter is slightly different and includes some or all the following types of exercises:

  Vocabulary Matching Exercises Concept Questions Exercises Skill-Building Activities and Scenarios Packet Tracer Exercises

 

The Labs & Activities include all the online course Labs and Packet Tracer activity instructions. If applicable, this section begins with a Command Reference that you will complete to highlight all the commands introduced in the chapter.

 

Related titles:

IT Essentials Companion Guide, Version 8

ISBN-10: 0-13-816610-2

ISBN-13: 978-0-13-816610-6

Specificaties

ISBN13:9780138166304
Taal:Engels
Bindwijze:Paperback

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Inhoudsopgave

<p><strong>Introduction xxxiv</strong></p> <p><strong>Chapter 1 Introduction to Personal Computer Hardware 1</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 2</p> <p>&nbsp;&nbsp;&nbsp; Personal Computers 2</p> <p>&nbsp;&nbsp;&nbsp; PC Components 3</p> <p>&nbsp;&nbsp;&nbsp; Computer Disassembly 21</p> <p>&nbsp;&nbsp; &nbsp;Labs and Activities 22</p> <p>&nbsp;&nbsp;&nbsp; 1.3.2.1 Lab – Safety 23</p> <p>&nbsp;&nbsp;&nbsp; Objectives 23</p> <p>&nbsp;&nbsp;&nbsp; Background / Scenarios 23</p> <p>&nbsp;&nbsp;&nbsp; Suggested Resources 23</p> <p>&nbsp;&nbsp;&nbsp; Instructions 23</p> <p>&nbsp;&nbsp;&nbsp; Reflection Questions 26</p> <p>&nbsp;&nbsp;&nbsp; 1.3.2.3 Lab – Disassemble a Computer 27</p> <p>&nbsp;&nbsp;&nbsp; Introduction 27</p> <p>&nbsp;&nbsp;&nbsp; Recommended Tools 27</p> <p>&nbsp;&nbsp;&nbsp; Instructions 27</p> <p><strong>Chapter 2 PC Assembly 33</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 34</p> <p>&nbsp;&nbsp;&nbsp; Assemble the Computer 34</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 44</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 44</p> <p>&nbsp;&nbsp;&nbsp; 2.1.2.5 Lab–Install the Power Supply 45</p> <p>&nbsp;&nbsp;&nbsp; Introduction 45</p> <p>&nbsp;&nbsp;&nbsp; 2.1.3.10 Lab–Install the Motherboard in a Computer 46</p> <p>&nbsp;&nbsp;&nbsp; Introduction 46</p> <p>&nbsp;&nbsp;&nbsp; 2.1.4.7 Lab–Install the Drives 48</p> <p>&nbsp;&nbsp;&nbsp; Introduction 48</p> <p>&nbsp;&nbsp;&nbsp; 2.1.5.6 Lab–Install Adapter Cards 49</p> <p>&nbsp;&nbsp;&nbsp; Introduction 49</p> <p>&nbsp;&nbsp;&nbsp; 2.1.7.4 Lab–Install Internal Cables 51</p> <p>&nbsp;&nbsp;&nbsp; Introduction 51</p> <p>&nbsp;&nbsp;&nbsp; 2.1.7.8 Lab–Install Front Panel Cables 53</p> <p>&nbsp;&nbsp;&nbsp; Introduction 53</p> <p>&nbsp;&nbsp;&nbsp; 2.1.7.11 Lab–Complete the Computer Assembly 54</p> <p>&nbsp;&nbsp;&nbsp; Introduction 54</p> <p><strong>Chapter 3 Advanced Computer Hardware 55</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 56</p> <p>&nbsp;&nbsp;&nbsp; Boot the Computer 56</p> <p>&nbsp;&nbsp;&nbsp; Electrical Power 58</p> <p>&nbsp;&nbsp;&nbsp; Advanced Computer Functionality 59</p> <p>&nbsp;&nbsp;&nbsp; Computer Configuration 71</p> <p>&nbsp;&nbsp;&nbsp; Protecting the Environment 72</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 74</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 74</p> <p>&nbsp;&nbsp;&nbsp; 3.1.1.6 Lab–Investigate BIOS or UEFI Settings 75</p> <p>&nbsp;&nbsp;&nbsp; Introduction 75</p> <p>&nbsp;&nbsp;&nbsp; 3.1.2.5 Lab–Search for BIOS or UEFI Firmware Updates 78</p> <p>&nbsp;&nbsp;&nbsp; Introduction 78</p> <p>&nbsp;&nbsp;&nbsp; 3.1.2.6 Lab–Install Windows 80</p> <p>&nbsp;&nbsp;&nbsp; 3.1.2.7 Lab–Install Third-Party Software in Windows 83</p> <p>&nbsp;&nbsp;&nbsp; Introduction 83</p> <p>&nbsp;&nbsp;&nbsp; 3.2.1.3 Lab–Ohm's Law 85</p> <p>&nbsp;&nbsp;&nbsp; 3.4.1.7 Lab–Research a Hardware Upgrade 86</p> <p>&nbsp;&nbsp;&nbsp; Introduction 86</p> <p><strong>Chapter 4 Preventive Maintenance and Troubleshooting 89</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 90</p> <p>&nbsp;&nbsp;&nbsp; Preventive Maintenance 90</p> <p>&nbsp;&nbsp;&nbsp; Troubleshooting Process 91</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 96</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 96</p> <p>&nbsp;&nbsp;&nbsp; 4.2.3.5 Lab–Use a Multimeter and a Power Supply Tester 97</p> <p>&nbsp;&nbsp;&nbsp; 4.2.3.6 Lab–Troubleshoot Hardware Problems 101</p> <p><strong>Chapter 5 Networking Concepts 105</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 106</p> <p>&nbsp;&nbsp;&nbsp; Network Components and Types 106</p> <p>&nbsp;&nbsp;&nbsp; Networking Protocols, Standards, and Services 109</p> <p>&nbsp;&nbsp;&nbsp; Network Devices 114</p> <p>&nbsp;&nbsp;&nbsp; Network Cables 116</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 122</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 122</p> <p>&nbsp;&nbsp;&nbsp; 5.4.2.8 Lab–Build and Test a Network Cable 123</p> <p><strong>Chapter 6 Applied Networking 129</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 130</p> <p>&nbsp;&nbsp;&nbsp; Device-to-Network Connections 130</p> <p>&nbsp;&nbsp; &nbsp;Network Troubleshooting 134</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 138</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 138</p> <p>&nbsp;&nbsp;&nbsp; 6.1.2.1 Packet Tracer–Add Computers to an Existing Network 139</p> <p>&nbsp;&nbsp;&nbsp; 6.1.2.7 Lab–Configure a NIC to Use DHCP in Windows 141</p> <p>&nbsp;&nbsp;&nbsp; 6.1.3.9 Packet Tracer–Connect to a Wireless Network 146</p> <p>&nbsp;&nbsp;&nbsp; 6.1.3.10 Lab–Configure a Wireless Network 151</p> <p>&nbsp;&nbsp;&nbsp; 6.1.4.7 Packet Tracer–Configure Firewall Settings 156</p> <p>&nbsp;&nbsp;&nbsp; 6.1.4.8 Lab–Configure Firewall Settings 159</p> <p>&nbsp;&nbsp;&nbsp; 6.1.5.3 Packet Tracer–Configure IoT Devices 163</p> <p>&nbsp;&nbsp;&nbsp; 6.2.2.5 Lab–Troubleshoot Network Problems 165</p> <p><strong>Chapter 7 Laptops and Other Mobile Devices 167</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 168</p> <p>&nbsp;&nbsp;&nbsp; Characteristics of Laptops and Other Mobile Devices 168</p> <p>&nbsp;&nbsp;&nbsp; Laptop Configuration 170</p> <p>&nbsp;&nbsp;&nbsp; Laptop Hardware and Component Installation and Configuration 171</p> <p>&nbsp;&nbsp;&nbsp; Other Mobile Device Hardware Overview 172</p> <p>&nbsp;&nbsp;&nbsp; Network Connectivity and Email 174</p> <p>&nbsp;&nbsp;&nbsp; Preventive Maintenance and Troubleshooting Laptops and</p> <p>&nbsp;&nbsp;&nbsp; Other Mobile Devices 176</p> <p>&nbsp;&nbsp;&nbsp; Basic Troubleshooting Process for Laptops and Other Mobile Devices 177</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 180</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 180</p> <p>&nbsp;&nbsp;&nbsp; 7.1.1.10 Lab–Mobile Device Information 181</p> <p>&nbsp;&nbsp;&nbsp; 7.1.2.7 Lab–Research Docking Stations and Port Replicators 182</p> <p>&nbsp;&nbsp;&nbsp; 7.3.1.6 Lab–Research Laptop RAM 185</p> <p>&nbsp;&nbsp;&nbsp; 7.3.2.4 Lab–Research Laptop Screens 186</p> <p>&nbsp;&nbsp;&nbsp; 7.3.2.7 Lab–Research Laptop Batteries 187</p> <p>&nbsp;&nbsp;&nbsp; 7.3.2.10 Lab–Research Laptop Drives 189</p> <p>&nbsp;&nbsp;&nbsp; 7.5.1.2 Lab–Mobile Wi-Fi 190</p> <p>&nbsp;&nbsp;&nbsp; 7.7.2.4 Lab–Research Laptop Problems 192</p> <p>&nbsp;&nbsp;&nbsp; 7.7.2.5 Lab–Gather Information from the Customer 193</p> <p>&nbsp;&nbsp;&nbsp; 7.7.2.6 Investigate Support Websites and Repair Companies 194</p> <p><strong>Chapter 8 Printers 197</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 198</p> <p>&nbsp;&nbsp;&nbsp; Common Printer Features 198</p> <p>&nbsp;&nbsp;&nbsp; Printer Type Comparison 199</p> <p>&nbsp;&nbsp;&nbsp; Installing and Configuring Printers 205</p> <p>&nbsp;&nbsp;&nbsp; Sharing Printers 207</p> <p>&nbsp;&nbsp;&nbsp; Maintaining and Troubleshooting Printers 208</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 211</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 211</p> <p>&nbsp;&nbsp;&nbsp; 8.3.1.2 Lab–Install a Printer in Windows 212</p> <p>&nbsp;&nbsp;&nbsp; 8.4.1.3 Lab–Share a Printer in Windows 214</p> <p>&nbsp;&nbsp;&nbsp; 8.5.2.3 Lab–Perform Preventive Maintenance on an Inkjet Printer 216</p> <p>&nbsp;&nbsp;&nbsp; 8.5.3.2 Lab–Perform Preventive Maintenance on a Laser Printer 218</p> <p><strong>Chapter 9 Virtualization and Cloud Computing 221</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 222</p> <p>&nbsp;&nbsp;&nbsp; Virtualization 222</p> <p>&nbsp;&nbsp;&nbsp; Cloud Computing 224</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 228</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 228</p> <p>&nbsp;&nbsp;&nbsp; 9.1.2.5 Lab–Install Linux in a Virtual Machine and Explore the GUI 229</p> <p><strong>Chapter 10 Windows Installation 233</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 234</p> <p>&nbsp;&nbsp;&nbsp; Modern Operating Systems 234</p> <p>&nbsp;&nbsp;&nbsp; Disk Management 238</p> <p>&nbsp;&nbsp;&nbsp; Install Windows 240</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 243</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 243</p> <p>&nbsp;&nbsp;&nbsp; 10.1.3.4 Lab–Operating System Upgrades 244</p> <p>&nbsp;&nbsp;&nbsp; Introduction 244</p> <p>&nbsp;&nbsp;&nbsp; Recommended Equipment 244</p> <p>&nbsp;&nbsp;&nbsp; Instructions 244</p> <p>&nbsp;&nbsp;&nbsp; 10.2.1.8 Lab–Create a Partition in Windows 254</p> <p>&nbsp;&nbsp;&nbsp; Introduction 254</p> <p>&nbsp;&nbsp;&nbsp; Recommended Equipment 254</p> <p>&nbsp;&nbsp;&nbsp; Instructions 254</p> <p>&nbsp;&nbsp; &nbsp;Reflection Question 257</p> <p>&nbsp;&nbsp;&nbsp; 10.3.1.1 Lab–Windows Installation 258</p> <p>&nbsp;&nbsp;&nbsp; 10.3.1.4 Lab–Finalize Windows Installation 261</p> <p>&nbsp;&nbsp;&nbsp; Objectives 261</p> <p>&nbsp;&nbsp;&nbsp; Background / Scenario 261</p> <p>&nbsp;&nbsp;&nbsp; Required Resources 261</p> <p>&nbsp;&nbsp;&nbsp; Instructions 261</p> <p>&nbsp;&nbsp;&nbsp; Reflection Question 262</p> <p>&nbsp;&nbsp;&nbsp; 10.3.3.4 Lab–Boot Methods 263</p> <p>&nbsp;&nbsp;&nbsp; Objectives 263</p> <p>&nbsp;&nbsp;&nbsp; Background / Scenario 263</p> <p>&nbsp;&nbsp;&nbsp; Required Resources 263</p> <p>&nbsp;&nbsp;&nbsp; Instructions 263</p> <p><strong>Chapter 11 Windows Configuration 269</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 270</p> <p>&nbsp;&nbsp;&nbsp; Windows Desktop and File Explorer 270</p> <p>&nbsp;&nbsp;&nbsp; Configure Windows with Control Panels 274</p> <p>&nbsp;&nbsp;&nbsp; System Administration 286</p> <p>&nbsp;&nbsp;&nbsp; Command-Line Tools 293</p> <p>&nbsp;&nbsp;&nbsp; Windows Networking 296</p> <p>&nbsp;&nbsp;&nbsp; Common Preventive Maintenance Techniques for Operating Systems 302</p> <p>&nbsp;&nbsp;&nbsp; Basic Troubleshooting Process for Windows Operating Systems 303</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 307</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 307</p> <p>&nbsp;&nbsp;&nbsp; 11.1.2.5 Lab–Configure the Windows Desktop 309</p> <p>&nbsp;&nbsp;&nbsp; 11.1.3.4 Lab–Work with Task Manager 311</p> <p>&nbsp;&nbsp;&nbsp; 11.1.4.11 Lab–Working with File Explorer 315</p> <p>&nbsp;&nbsp;&nbsp; 11.2.1.5 Lab–Explore Control Panel Categories 319</p> <p>&nbsp;&nbsp;&nbsp; 11.2.2.3 Lab–User Accounts 322</p> <p>&nbsp;&nbsp;&nbsp; 11.2.2.4 Lab–Permissions 324</p> <p>&nbsp;&nbsp;&nbsp; Objectives 324</p> <p>&nbsp;&nbsp;&nbsp; Recommended Equipment 324</p> <p>&nbsp;&nbsp;&nbsp; Instructions 324</p> <p>&nbsp;&nbsp;&nbsp; 11.2.3.5 Lab–Configure Browser Settings 328</p> <p>&nbsp;&nbsp;&nbsp; Introduction 328</p> <p>&nbsp;&nbsp;&nbsp; Recommended Equipment 328</p> <p>&nbsp;&nbsp;&nbsp; Instructions 328</p> <p>&nbsp;&nbsp;&nbsp; Reflection Question 330</p> <p>&nbsp;&nbsp;&nbsp; 11.2.5.8 Lab–Manage Virtual Memory 331</p> <p>&nbsp;&nbsp;&nbsp; Introduction 331</p> <p>&nbsp;&nbsp;&nbsp; Recommended Equipment 331</p> <p>&nbsp;&nbsp;&nbsp; Instructions 331</p> <p>&nbsp;&nbsp;&nbsp; Reflection Question 333</p> <p>&nbsp;&nbsp;&nbsp; 11.2.6.2 Lab–Use Device Manager 334</p> <p>&nbsp;&nbsp;&nbsp; 11.2.7.4 Lab–Region and Language Options 336</p> <p>&nbsp;&nbsp;&nbsp; 11.2.9.4 Lab–Privacy and Gaming 339</p> <p>&nbsp;&nbsp;&nbsp; Objectives 339</p> <p>&nbsp;&nbsp;&nbsp; Background / Scenario 339</p> <p>&nbsp;&nbsp;&nbsp; Required Resources 339</p> <p>&nbsp;&nbsp;&nbsp; Instructions 339</p> <p>&nbsp;&nbsp;&nbsp; 11.3.1.11 Lab–Monitor and Manage System Resources 343</p> <p>&nbsp;&nbsp;&nbsp; 11.3.2.7 Lab–System Utilities 348</p> <p>&nbsp;&nbsp;&nbsp; 11.3.2.8 Lab–Manage System Files 352</p> <p>&nbsp;&nbsp;&nbsp; 11.3.3.8 Lab–Hard Drive Maintenance 355</p> <p>&nbsp;&nbsp;&nbsp; 11.3.4.9 Lab–Install Third-Party Software 357</p> <p>&nbsp;&nbsp;&nbsp; 11.4.1.5 Lab–Work in the Windows Command Shell 359</p> <p>&nbsp;&nbsp;&nbsp; 11.4.2.7 Lab–File System Commands 362</p> <p>&nbsp;&nbsp;&nbsp; 11.4.3.2 Lab–Disk CLI Commands 369</p> <p>&nbsp;&nbsp;&nbsp; 11.4.4.2 Lab–Task and System CLI Commands 376</p> <p>&nbsp;&nbsp;&nbsp; 11.4.5.3 Lab–Other Useful Commands 380</p> <p>&nbsp;&nbsp;&nbsp; 11.5.1.6 Lab–Network Drive Mapping 384</p> <p>&nbsp;&nbsp;&nbsp; 11.5.2.4 Lab–Share Resources 386</p> <p>&nbsp;&nbsp;&nbsp; 11.5.4.2 Lab–Connect and Test the Wireless Connection 389</p> <p>&nbsp;&nbsp;&nbsp; 11.5.5.3 Packet Tracer–Using Telnet and SSH 393</p> <p>&nbsp;&nbsp;&nbsp; 11.5.6.2 Lab–Windows Remote Desktop and Assistance 395</p> <p>&nbsp;&nbsp; &nbsp;11.6.1.2 Lab–Manage the Startup Folder 399</p> <p>&nbsp;&nbsp;&nbsp; 11.6.1.5 Lab–Schedule a Task Using the GUI and the Command Line 402</p> <p>&nbsp;&nbsp;&nbsp; 11.6.2.4 Lab–System Restore and Hard Drive Backup 405</p> <p>&nbsp;&nbsp;&nbsp; 11.7.3.2 Lab–Troubleshoot Operating System Problems 410</p> <p><strong>Chapter 12 Mobile, Linux, and macOS Operating Systems 413</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 414</p> <p>&nbsp;&nbsp;&nbsp; Mobile Operating Systems 414</p> <p>&nbsp;&nbsp;&nbsp; Methods for Securing Mobile Devices 416</p> <p>&nbsp;&nbsp;&nbsp; Linux and macOS Operating Systems 417</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 423</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 423</p> <p>&nbsp;&nbsp;&nbsp; 12.1.2.2 Lab–Working with Android 424</p> <p>&nbsp;&nbsp;&nbsp; 12.1.3.2 Lab–Working with iOS 436</p> <p>&nbsp;&nbsp;&nbsp; Introduction 436</p> <p>&nbsp;&nbsp;&nbsp; 12.1.4.4 Lab–Mobile Device Features 443</p> <p>&nbsp;&nbsp;&nbsp; 12.2.1.2 Lab–Passcode Locks 447</p> <p>&nbsp;&nbsp;&nbsp; 12.4.2.4 Lab–Troubleshoot Mobile Devices 456</p> <p><strong>Chapter 13 Security 459</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 460</p> <p>&nbsp;&nbsp;&nbsp; Security Threats 460</p> <p>&nbsp;&nbsp;&nbsp; Security Procedures 466</p> <p>&nbsp;&nbsp;&nbsp; Securing Windows Workstations 468</p> <p>&nbsp;&nbsp;&nbsp; Wireless Security 472</p> <p>&nbsp;&nbsp;&nbsp; Basic Troubleshooting Process for Security 474</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 476</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 476</p> <p>&nbsp;&nbsp;&nbsp; 13.1.2.6 Lab–Operating System Security 477</p> <p>&nbsp;&nbsp;&nbsp; Objectives 477</p> <p>&nbsp;&nbsp;&nbsp; Recommended Equipment 477</p> <p>&nbsp;&nbsp;&nbsp; Instructions 477</p> <p>&nbsp;&nbsp;&nbsp; 13.2.3.7 Lab–BitLocker and BitLocker To Go 480</p> <p>&nbsp;&nbsp;&nbsp; 13.3.1.6 Lab–Operating System Login 483</p> <p>&nbsp;&nbsp;&nbsp; Objectives 483</p> <p>&nbsp;&nbsp;&nbsp; Recommended Equipment 483</p> <p>&nbsp;&nbsp;&nbsp; Instructions 483</p> <p>&nbsp;&nbsp;&nbsp; 13.3.2.5 Lab–Configure Windows Local Security Policy 486</p> <p>&nbsp;&nbsp;&nbsp; 13.3.3.6 Lab–Configure Users and Groups in Windows 490</p> <p>&nbsp;&nbsp;&nbsp; 13.3.4.6 Lab–Configure Windows Firewall 497</p> <p>&nbsp;&nbsp;&nbsp; 13.4.1.10 Packet Tracer–Configure Wireless Security 500</p> <p>&nbsp;&nbsp;&nbsp; 13.5.2.2 Lab–Document Customer Information in a Work Order 502</p> <p><strong>Chapter 14 The IT Professional 505</strong></p> <p>&nbsp;&nbsp;&nbsp; Study Guide 506</p> <p>&nbsp;&nbsp;&nbsp; Communication Skills and the IT Professional 506</p> <p>&nbsp;&nbsp;&nbsp; Operational Procedures 510</p> <p>&nbsp;&nbsp;&nbsp; Ethical and Legal Considerations 511</p> <p>&nbsp;&nbsp;&nbsp; Call Center Technicians 514</p> <p>&nbsp;&nbsp;&nbsp; Labs and Activities 518</p> <p>&nbsp;&nbsp;&nbsp; Command Reference 518</p> <p>&nbsp;&nbsp;&nbsp; 14.3.1.5 Lab–Investigate Breaches of PII, PHI, PCI 519</p> <p>&nbsp;&nbsp;&nbsp; 14.4.1.4 Lab–Remote Technician–Repair Boot Problem 521</p> <p>&nbsp;&nbsp;&nbsp; Student Technician Sheet 521</p> <p>&nbsp;&nbsp;&nbsp; Work Order 521</p> <p>&nbsp;&nbsp;&nbsp; 14.4.1.5 Lab–Remote Technician–Fix an Operating System Problem 524</p> <p>&nbsp;&nbsp;&nbsp; Student Technician Sheet 524</p> <p>&nbsp;&nbsp;&nbsp; 14.4.1.6 Lab–Remote Technician–Fix a Network Problem 527</p> <p>&nbsp;&nbsp;&nbsp; Student Technician Sheet 527</p> <p>&nbsp;&nbsp;&nbsp; 14.4.1.7 Lab–Remote Technician–Fix a Security Problem 530</p> <p>&nbsp;&nbsp;&nbsp; Student Technician Sheet 530</p> <p>&nbsp;&nbsp;&nbsp; 14.4.2.7 Lab–Write Basic Scripts in Windows and Linux 533</p> <p>&nbsp;</p> <p>TOC, 9780138166304, 5/4/2023</p>

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        IT Essentials Labs and Study Guide Version 8