David Hutchins

The results of the quality revolution have been mixed. Global competition has elevated the most successful companies, in terms of providing goods and services, but even then initiatives such as total quality, business process re-engineering and Six Sigma have been heralded as the solution, only to have been replaced with the next 'big thing' when it came along. Meer

This book explores the cultural basis for the divergence between West and East before concentrating on the quality related responsibilities of each of the most common organisational roles to be found in industry. Meer