Erdogan Koc
- Auteur
Boeken van Erdogan Koc
Erdogan Koc
Cross-Cultural Aspects of Tourism and Hospitality
Cross-Cultural Aspects of Tourism and Hospitality is the first textbook to offer students, lecturers, researchers and practitioners a comprehensive guide to the influence of culture on service providers as well as on customers, affecting both the supply and the demand sides of the industry – organisational behaviour, and human resource management, and marketing and consumer behaviour.
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Anna Irimiás
Erdogan Koc
Melissa A. Baker
Hakan Boz
Poh Theng Loo
Poh Theng (Beatrice) Loo
Mariangela Franch
J.N. Patrick L’Espoir Decosta
Heejung Ro
Eric D. Olson
David Rivera Jr.
Atila Yüksel
Emotional Intelligence in Tourism and Hospitality
Emotional intelligence is the capability to recognize, use and manage one's own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of emotions to adapt to environments.
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Ali Dalgic
Erdogan Koc
Aybeniz Akdeniz Ar
Umut Avci
Gulnil Aydin
Ugur Caliskan
Poh Theng Loo
Melissa A. Baker
Petranka Kelly
Kemal Birdir
Huey Chern Boo
Ozan Guler
Hakan Boz
Minwoo Lee
Michael Mulvey
Celil Cakici
Mariangela Franch
Christina K. Dimitriou
Kawon Kim
Jong-Hyeong
Jennifer Lawlor
Isil Arikan Saltik
Anna Irimiás
Gábor Michalkó
Poh Theng (Beatrice) Loo
Derya Toksöz
Dallen J Timothy
Service Failures and Recovery in Tourism and Hospitality
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services.
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