Boeken van Ivaylo Yorgov
Ivaylo Yorgov
New Customer Experience Management
€ 44,36
A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers’ needs in a personalized way.
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Ivaylo Yorgov
The Abusive Customer
€ 55,92
Breaking the silence around an all-too-common problem, this book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.
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Ivaylo Yorgov
The New Customer Experience Management
€ 212,06
A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-proof post-sales service program focused on proactively addressing customers’ needs in a personalized way.
Meer
Ivaylo Yorgov€ 44,36
Ivaylo Yorgov€ 55,92
Ivaylo Yorgov€ 212,06