Toni Ivergard

First published two decades ago, the first edition of Handbook of Control Room Design and Ergonomics: A Perspective for the Future became a benchmark for the field. Meer

The moment of truth—that instant when consumers experience and judge service quality—is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and the public sector. Meer