Bill Price

Bill Price en David Jaffe laten zien hoe managers de verkeerde metriek gebruiken om klantservice te regelen. Customer service is alleen nodig wanneer een bedrijf iets fout doet; het opheffen van service is de beste manier om klanten tevreden te stellen, aldus de auteurs van 'The Best Service is No Service'. Meer

Tall Buildings: A Strategic Design Guide is an authoritative guide to the key issues and considerations associated with planning, creating and living with tall buildings. Meer

Zero Complaints: The Path to Continuous Value Creation is the ONLY book that lays out the importance for organizations to ensure their customers... Meer