Sarah Cook
- Auteur
Boeken van Sarah Cook
Sarah Cook
Complaint Management Excellence
'Complaint Management Excellence' draait om excellente service door een verbeterde klachtafhandeling.
Meer
Sarah Cook
Customer Care Excellence
'Customer Care Excellence' laat zien hoe u een klantgerichte focus kunt ontwikkelen en aanhouden. Deze zesde editie beschrijft trends en legt de nadruk op de strategische aspecten van klantenservice.
Meer
Robert Benewick
Marc Blecher
Sarah Cook
Asian Politics in Development
This volume adopts a multidisciplinary and comparative approach to development that brings together issues that are characteristic of the lifelong scholarship of Professor Gordon White.
Meer
Sarah Cook
Margaret Maurer-Fazio
Workers' State Meets the Market
Among the most dramatic changes to affect China in the 1990s is the upsurge in labour mobility and the emergence of a market-driven system of labour allocation, changes which profoundly affect the working environment and livelihoods of the Chinese people.
Meer
Sarah Cook
Naila Kabeer
Social Protection as Development Policy
The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda.
Meer