Boeken van Sarah Cook
Sarah Cook
Complaint Management Excellence
€ 72,64
'Complaint Management Excellence' draait om excellente service door een verbeterde klachtafhandeling.
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Sarah Cook
Customer Care Excellence
€ 63,68
'Customer Care Excellence' laat zien hoe u een klantgerichte focus kunt ontwikkelen en aanhouden. Deze zesde editie beschrijft trends en legt de nadruk op de strategische aspecten van klantenservice.
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Sarah Cook
Naila Kabeer
Social Protection as Development Policy
€ 82,58
The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda.
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Sarah Cook
Shujie Yao
Juzhong Zhuang
The Chinese Economy under Transition
€ 122,99
This wide-ranging collection addresses many important issues in China's economy under transition, from grain production to trade, to the development of township enterprises, the restructuring of state-owned enterprises, the emergence of big business, money demand and consumption behaviour.
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Sarah Cook
Leading the Customer Experience
€ 76,75
Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service.
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Sarah Cook€ 72,64
Sarah Cook€ 63,68
Sarah Cook€ 82,58
Sarah Cook€ 122,99
Sarah Cook€ 76,75