Boeken van Sarah Cook
Sarah Cook
Complaint Management Excellence
€ 72,64
'Complaint Management Excellence' draait om excellente service door een verbeterde klachtafhandeling.
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Sarah Cook
Customer Care Excellence
€ 63,68
'Customer Care Excellence' laat zien hoe u een klantgerichte focus kunt ontwikkelen en aanhouden. Deze zesde editie beschrijft trends en legt de nadruk op de strategische aspecten van klantenservice.
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Sarah Cook
Naila Kabeer
Social Protection as Development Policy
€ 82,58
The Asian crisis of the late 1990s severely affected some of the most successful economies in the region, placing the issue of social protection high on the regional and international agenda.
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Sarah Cook
Measuring Customer Service Effectiveness
€ 251,60
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations?
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Sarah Cook€ 72,64
Sarah Cook€ 63,68
Sarah Cook€ 82,58
Sarah Cook€ 251,60
Sarah Cook€ 25,29