Jay Kandampully
- Auteur
Jay Kandampully
Boeken van Jay Kandampully
Jay Kandampully
David Solnet
Service Management Principles for Hospitality & Tourism in the Age of Digital Technology
Jay Kandampully
Service Management
“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.”
---Leonard L. Meer
---Leonard L. Meer
David J. Solnet
Jay Kandampully
David J. Solnet
Service Management and Marketing Principles
This book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful and exceptional experiences.
Meer
Jay Kandampully
Pearson Education
Services Management
For S ervices Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management.
Meer