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Boeken van Don Peppers

Don Peppers Martha Rogers
Extreme Trust
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Not so long ago, being reasonably trustworthy was good enough. But soon only the extremely trustworthy will thrive. Meer
Don Peppers Martha Rogers
Managing Customer Experience and Relationships
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Boost profits, margins, and customer loyalty with more effective CRM strategy

Managing Customer Experience and Relationships, Third Edition positions the customer as central to long–term strategy, and provides essential guidance toward optimizing that relationship for the long haul. Meer
Don Peppers Martha, Ph.D Rogers Martha Rogers
Rules to Break and Laws to Follow
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How empowered customers and employees can be great for your business

When employees can leap tall hierarchies in a single click, it not only flattens their org chart, but also elevates the importance of your corporate culture, transforming it into a management tool and a competitive advantage. Meer

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