Martha Rogers
- Auteur
Boeken van Martha Rogers
Don Peppers
Martha Rogers
Extreme Trust
Not so long ago, being reasonably trustworthy was good enough. But soon only the extremely trustworthy will thrive.
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Don Peppers
Martha Rogers
Managing Customer Experience and Relationships
Boost profits, margins, and customer loyalty with more effective CRM strategy
Managing Customer Experience and Relationships, Third Edition positions the customer as central to long–term strategy, and provides essential guidance toward optimizing that relationship for the long haul. Meer
Managing Customer Experience and Relationships, Third Edition positions the customer as central to long–term strategy, and provides essential guidance toward optimizing that relationship for the long haul. Meer
Don Peppers
Martha, Ph.D Rogers
Martha Rogers
Rules to Break and Laws to Follow
How empowered customers and employees can be great for your business
When employees can leap tall hierarchies in a single click, it not only flattens their org chart, but also elevates the importance of your corporate culture, transforming it into a management tool and a competitive advantage. Meer
When employees can leap tall hierarchies in a single click, it not only flattens their org chart, but also elevates the importance of your corporate culture, transforming it into a management tool and a competitive advantage. Meer