Fred Reichheld
- Auteur
Fred Reichheld is a Fellow at Bain & Company. He is the bestselling author of The Loyalty Effect, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review.
Fred Reichheld is a Fellow at Bain & Company. He is the bestselling author of The Loyalty Effect, published by Harvard Business Review Press, as well as numerous articles published in Harvard Business Review.
Geschreven door Fred Reichheld
Fred Reichheld
Rob Markey
De ultieme vraag 2.0
NPS is uitgegroeid tot een succesvolle methode die minstens zo krachtig is als Six Sigma.
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