Markus Edgar Hormess
- Auteur
Expertise volgens het gepubliceerde werk: service design, klantenervaring, ideation, persona's, iteratie
Geschreven door Markus Edgar Hormess
Marc Stinkdorn
Markus Edgar Hormess
Adam Lawrence
Jakob Schneider
This is Service Design Doing
€ 58,56
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.
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Marc Stinkdorn€ 58,56