Sally Dyson
- Auteur
Boeken van Sally Dyson
Sally Dyson
Paul Smith
The Real Deal
This book tackles the key issues that all current and emerging law firm heads must conquer if their firms are to thrive.
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Ken Grady
Julian Summerhayes
Yolanda Cartusciello
Kim Carr
Nathaniel Slavin
Sally Dyson
Edwin Bodensiek
Ryan Burruss
Stephen Poor
Judith McKay
Innovations in Client Experience
In-depth advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms needing to improve their CX.
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Sally Dyson
Will Taylor
Yolanda Cartusciello
Andrew Hedley
David H Freeman
Kim Carr
Douglas McPherson
James Matthews
Scott Rechtschaffen
The Client Experience
A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.
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Sally Dyson
Client Listening
Future-proof your firm by embedding client relationships, and anticipating client needs. Forward-thinking firms know that listening effectively to their clients is crucial for improving client service, value, retention, and, ultimately, profitability.
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