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Operational support and analysis

ITIL intermediate capability handbook

Paperback Engels 2013
Verkooppositie 5524
Op voorraad | Op werkdagen voor 21:00 uur besteld, volgende dag in huis

Samenvatting

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:
- Authored and quality assured by itSMF UK
- Endorsed by the APM Group
- Follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:
- Event Management
- Incident Management
- Request Fulfilment
- Problem Management
- Access Management
- Service Desk
- Technical Management
- IT Operations Management
- Applications Management.

Specificaties

ISBN13:9780113314294
Taal:Engels
Bindwijze:paperback
Aantal pagina's:191
Druk:2
Verschijningsdatum:4-11-2013

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        Operational support and analysis