Michelle Carey,
Moira Lanyi,
Moira McFadden Lanyi,
Deirdre Longo,
Eric Radzinski,
Shannon Rouiller,
Elizabeth Wilde
e.a.
Developing Quality Technical Information
A Handbook for Writers and Editors
Paperback Engels 2014 9780133118971Levertijd ongeveer 9 werkdagen
Gratis verzonden
Samenvatting
Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication.
Specificaties
ISBN13:9780133118971
Taal:Engels
Bindwijze:Paperback
Uitgever:Pearson Education
Hoofdrubriek:Woordenboeken en taal, Woordenboeken en taal
Serie:IBM Press
Lezersrecensies
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Inhoudsopgave
- Preface
- Acknowledgments
- About the authors
- Part 1. Introduction
- Chapter 1. Technical information continues to evolve
- Embedded assistance
- Progressive disclosure of information
- The technical writer’s role today
- Redefining quality technical information
- Chapter 2. Developing quality technical information
- Preparing to write: understanding users, goals, and product tasks
- Writing and rewriting
- Reviewing, testing, and evaluating technical information
- Part 2. Easy to use
- Chapter 3. Task orientation
- Write for the intended audience
- Present information from the users’ point of view
- Focus on users’ goals
- Identify tasks that support users’ goals
- Write user-oriented task topics, not function-oriented task topics
- Avoid an unnecessary focus on product features
- Indicate a practical reason for information
- Provide clear, step-by-step instructions
- Make each step a clear action for users to take
- Group steps for usability
- Clearly identify steps that are optional or conditional
- Task orientation checklist
- Chapter 4. Accuracy
- Research before you write
- Verify information that you write
- Maintain information currency
- Keep up with technical changes
- Avoid writing information that will become outdated
- Maintain consistency in all information about a subject
- Reuse information when possible
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