Ellen Gottesdiener
Requirements by Collaboration
Workshops for Defining Needs
E-book Engels 2002 9780321630087
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
“I spend much time helping organizations capture requirements and even more time helping them recover from not capturing requirements. Many of them have gone through some motions regarding requirements as if they were sleepworking. It’s time to wake up and do it right–and this book is going to be their alarm clock.” – Jerry Weinberg, author of numerous books on productivity enhancement
“In today’s complex, fast-paced software development environment, collaboration–the intense peer-to-peer conversations that result in products, decisions, and knowledge sharing–is absolutely essential to success. But all too often, attempts to collaborate degenerate into agonizing meetings or ineffectual bull sessions. Ellen's wonderful book will help you bridge the gap–turning the agony of meetings into the ecstasy of effective collaboration.” – Jim Highsmith, a pioneer in adaptive software development methods
“Requirements by Collaboration presents a wealth of practical tools and techniques for facilitating requirements development workshops. It is suitable–no, essential reading–for requirements workshop facilitators. It will help both technical people and customer representatives participate in these critical contributions to software success.” – Karl Wiegers, Principal Consultant, Process Impact, author of Software Requirements
“The need for this particular book, at this particular time, is crystal clear. We have entered a new age where software development must be viewed as a form of business problem solving. That means direct user participation in developing ‘requirements,’ or more accurately, in jointly working the business problem. That, in turn, means facilitated sessions. In this book, Ellen Gottesdiener provides a wealth of practical ideas for ensuring that you have exactly the right stuff for this all-important area of professional art.”
– Ronald G. Ross, Principal, Business Rule Solutions, LLC, Executive Editor, www.BRCommunity.com
“Gottesdiener’s years of software development experience coupled with her straight-forward writing style make her book a perfect choice for either a senior developer or a midlevel project manager. In addition to her technical experience, her knowledge of group dynamics balance the book by educating the reader on how to manage conflict and personality differences within a requirements team–something that is missing from most requirements textbooks...It is a required ‘handbook’ that will be referred to again and again.” – Kay Christian, ebusiness Consultant, Conifer, Colorado
“Requirements by Collaboration is a ‘must read’ for any system stakeholder. End users and system analysts will learn the significant value they can add to the systems development process. Management will learn the tremendous return they may receive from making a modest time/people investment in facilitated sessions. Facilitators will discover ways to glean an amazing amount of high-quality information in a relatively brief time.” – Russ Schwartz, Computer System Quality Consultant, Global Biotechnology Firm
“In addition to showing how requirements are identified, evaluated, and confirmed, Ellen provides important guidance based on her own real-world experience for creating and managing the workshop environment in which requirements are generated. This book is an engaging and invaluable resource for project teams and sponsors, both business and IT, who are committed to achieving results in the most productive manner possible.” – Hal Thilmony, Senior Manager, Business Process Improvement (Finance), CiscoSystems, Inc.
“Project managers should read this book for assistance with planning the requirements process. Experienced facilitators will enrich their knowledge. New facilitators can use this book to get them up to speed and become more effective in less time.” – Rob Stroober, Competence Development Manager and Project Manager, Deloitte &Touche Consultdata, The Netherlands
“While many books discuss the details of software requirement artifacts (for example, use cases), Ellen’s new book zeros in on effective workshop techniques and tools used to gather the content of these artifacts. As a pioneer in requirements workshops, she shares her real-life experiences in a comprehensive and easy-to-read book with many helpful examples and diagrams.” – Bill Bird, Aera Energy LLC
“Requirements by Collaboration is absolutely full of guidance on the most effective ways to use workshops in requirements capture. This book will help workshop owners and facilitators to determine and gain agreement on a sound set of requirements, which will form a solid foundation for the development work that is to follow.” – Jennifer Stapleton, Software Process Consultant and author of DSDM: The Methodin Practice
“This book provides an array of techniques within a clear, structured process, along with excellent examples of how and when to use them. It’s an excellent, practical, and really useful handbook written by a very experienced author!” – Jean-Anne Kirk, Director DSDM Consortium and IAF Professional Development
“Ellen has written a detailed, comprehensive, and practical handbook for facilitating groups in gathering requirements. The processes she outlines give the facilitator tools to bring together very different perspectives from stakeholders elegantly and with practical, useable results.” – Jo Nelson, Principal, ICA Associates, Inc., Chair, IAF (2001-2002)
Requirements by Collaboration: Workshops for Defining Needs focuses on the human side of software development--how well we work with our customers and teammates. Experience shows that the quality and degree of participation, communication, respect, and trust among all the stakeholders in a project can strongly influence its success or failure. Ellen Gottesdiener points out that such qualities are especially important when defining user requirements and she shows in this book exactly what to do about that fact.
Gottesdiener shows specifically how to plan and conduct requirements workshops. These carefully organized and facilitated meetings bring business managers, technical staff, customers, and users into a setting where, together, they can discover, evolve, validate, verify, and agree upon their product needs. Not only are their requirements more effectively defined through this collaboration, but the foundation is laid for good teamwork throughout the entire project.
Other books focus on how to build the product right. Requirements by Collaboration focuses instead on what must come first--the right product to build.
Specificaties
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Inhoudsopgave
List of Figures. <br> <br> <br> List of Tables. <br> <br> <br> Preface. <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.2in"> The Organization of This Book. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.2in"> Acknowledgments. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px">I. OVERVIEW OF REQUIREMENTS WORKSHOPS. </p> <div style="MARGIN-LEFT: 0.2in"> 1. Getting Started with Requirements Workshops. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Essential Requirements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Difficulties with Requirements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Requirements Levels. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Surfacing User Requirements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> User Requirements Models. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Requirements Workshops. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Workshops and Collaboration. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Workshops and Facilitation. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> How Workshops Differ from Typical Meetings. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Workshop Products. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Types of Requirements Workshops. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Other Uses for Workshops. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Workshops and Iterative Development. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Making the Business Case for a Requirements Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> When Not to Use Requirements Workshops. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Summing Up. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 2. Workshop Deliverables: Mining Coal, Extracting Diamonds. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Evolution of Requirements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Business Requirements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> User Requirements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Software Requirements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Model Views, Focuses, and Levels of Detail. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Model Views. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Model Focus. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Level of Detail. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Building the Models. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> As-Is Models. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Multiple Models. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Model Briefings. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Actor Map. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Actor Table. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Business Policies. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Business Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Context Diagram. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Decision Table or Decision Tree. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Domain Model. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Event Table. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Glossary. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Process Map. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Prototype. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Relationship Map. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Scenarios. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Stakeholder Classes. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Statechart Diagrams. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Use Cases. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Use Case Map. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Use Case Package. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> User Interface Navigation Diagram. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 3. Ingredients of a Successful Requirements Workshop. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> A Shared Purpose. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Right People. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Shared Space. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Wise Groups. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Pre-Work. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Focus Questions. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Serious Play. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Trust. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Process Variety. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Doneness Tests. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Collaborative Closure. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Flexible Structure. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Using Both Sides of the Brain. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Frequent Debriefs. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px">II. REQUIREMENTS WORKSHOP FRAMEWORK. </p> <div style="MARGIN-LEFT: 0.2in"> 4. Purpose: Sharing a Common Goal. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Writing Your Workshop Purpose Statement. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Don't Assume Anything. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Seek the Stories. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Link Workshop Purpose with Project Vision. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Defining Project Scope. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Identifying the Workshop Sponsor. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Defining the Workshop Planning Team. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Sample Purpose Statements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Purpose for Horizontal Top-Down Requirements Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Horizontal Middle-Out Requirements Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Horizontal Bottom-Up Requirements Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Vertical Strategy Requirements Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Zigzag Strategy Requirements Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Tips. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Questions to Ask Stakeholders. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Questions Related to Project Purpose. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Questions Related to Workshop Purpose. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 5. Participants: Roles People Play. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Workshop Roles. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Workshop Sponsor. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Project Sponsor. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Having Sponsors in the Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Sponsor Kick-and-Close. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Content Participants. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Surrogate Users. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Ensuring Attendance. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Recorder. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Facilitator. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Facilitator as Planner and Designer. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Facilitator as Process Leader. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Facilitator Observation and Intervention Skills. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Other Facilitator Considerations. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Should You Hire an Outside Facilitator? </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Observers. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> On-Call Subject Matter Experts. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Tips. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Questions to Ask Stakeholders About Participant Roles. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 6. Principles: Ground Rules for the Workshop. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Forming, Storming, Norming, and Performing. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Basic Ground Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Special Ground Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Values-Based Ground Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Culturally Aware Ground Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Introducing and Testing Ground Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Hidden Agendas. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Decision-Making Ground Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Product and Process Decisions. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Collaborative Decision Making. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Decision Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Reaching Closure. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> A Real-World Example. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Tips. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Questions to Ask Stakeholders About Ground Rules. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 7. Products: Ending with the Beginning. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Output Products. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Making Deliverables Visually Rich. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Select Models Aligned with the Business Problem. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Use Multiple Models. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Mix Text and Diagrammatic Models. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Mix Focuses and Views. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Define the Level of Detail. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Iteratively Deliver Requirements. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Prioritize the Deliverables. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Partition Requirements Across Workshops. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Define Doneness Tests. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Metaphors. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Doneness Testing and Decision Making. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Intangible Output Products. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Input Products. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Workshop Agenda. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Draft Models. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> System and User Documentation. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Pre-Work. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Templates. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Workshop Aids. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Workshop Repository. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Tips. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Questions to Ask Stakeholders About Products. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 8. Place: Being There. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Workshop Logistics. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Room Setup. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Creating Sticky Walls. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Preparing the Workshop Room. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Different Time and Place Options. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Videoconferencing. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Collaborative Technology. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Collaborative Technology Variants. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Collaborative Technology: A Caveat. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Tips. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Place Checklists. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 9. Process: Plan the Work, Work the Plan. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Opening the Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Opener. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Designing Activities. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Sequencing Activities. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Framing Activities. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Mini-Tutorials. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Elements of a Workshop Activity. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Sample Workshop Activity. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Estimating Activity Time. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Using Focus Questions. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Imagine This…. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> QA As You Go. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Collaborative Modes. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Collaboration Patterns. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Wall of Wonder. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Divide, Conquer, Correct, Collect. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Multi-Model. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Expand Then Contract. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Sieve. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Combining Collaboration Patterns. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Collaborative Techniques. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Techniques for Guiding the Flow. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Parking Lot. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Group Dynamics. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Conflict. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Value of Conflict. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Group Dysfunction. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> How to Deal with Difficult Participants. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Fun and Games. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Closing the Workshop. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Show-and-Tell. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Addressing Parking Lot Items. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Final Debrief. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Tips. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Tools for the Workshop Process. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px">III. REQUIREMENTS WORKSHOP DESIGN STRATEGIES. </p> <div style="MARGIN-LEFT: 0.2in"> 10. Workshop Navigation Strategies. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Horizontal Strategy. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Picking Your Horizontal Strategy. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Top-Down Approach. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Middle-Out Approach. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Bottom-Up Approach. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Vertical Strategy. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Pick a Starting Model. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Pick a Primary Focus. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Start at the Scope Level or the High Level. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Move Over. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Vertical Strategy with Multiple Workshops. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Zigzag Strategy. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Comparing the Strategies. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 11. Workshop Case Studies. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> SalesTrak. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> What Worked Well. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Pitfalls and Learning Points. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> RegTrak. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> What Worked Well. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Pitfalls and Learning Points. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> HaveFunds. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> What Worked Well. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Pitfalls and Learning Points. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> BestClaims. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> What Worked Well. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Pitfalls and Learning Points. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> 12. Moving Forward. </div> <br> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Making the Case to Management. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Business Value of Requirements Workshops. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Critical Success Factors. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Surfacing Problems. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> How to Evaluate Workshops. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> What to Report. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Deliverable Data to Capture. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Cost-Benefit Data to Capture. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Happy Sheets. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The Post-Workshop Survey. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Improvement Data. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Regular Workshop Debriefs. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Integrating Workshops into the Requirements Phase. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Becoming a Skilled Requirements Workshop Facilitator. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> The IAF. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> How Much Must the Facilitator Know? </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> What Do Business Users Need to Know? </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Ground Rules for the Facilitator. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> Epilogue. </div> <p style="MARGIN: 0px"></p> <p style="MARGIN: 0px"> </p> <div style="MARGIN-LEFT: 0.4in"> For More Information. </div> <p style="MARGIN: 0px"></p> <div style="MARGIN-LEFT: 0.2in"> Appendix: Collaboration Patterns. </div> <br> <div style="MARGIN-LEFT: 0.2in"> Glossary. </div> <br> <div style="MARGIN-LEFT: 0.2in"> Bibliography. </div> <br> <div style="MARGIN-LEFT: 0.2in"> Index </div>
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan