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Internal Marketing: Directions for Management

Paperback Engels 2000 9780415213189
€ 100,74
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Samenvatting

Bringing together contributions from leading writers in the field of service marketing and management, this book represents a much-needed source of current research and conceptual development in internal marketing. Key themes and issues explored include:

* the social model of marketing
* the human resource management perspective
* marketing and service management
* quality management
* organizational development
* corporate identity, image and reputation
* corporate communication.

Comprising new theoretical and empirical work, this book also features in depth case studies covering a wide range of sector and industry applications.

Specificaties

ISBN13:9780415213189
Taal:Engels
Bindwijze:Paperback
Aantal pagina's:330
Uitgever:Taylor & Francis Ltd

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Inhoudsopgave

List of illustrations, Notes on contributors, Preface, Acknowledgements, PART I Context, PART II Structure, PART III Management/competency, PART IV Communication and service delivery, PART V Developments, PART VI Conclusion, Index

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          Internal Marketing: Directions for Management