Total Quality Management and operational Excellence

Professor John S. Oakland is Chairman of Oakland Consulting LLP and Head of its Research and Education Division.

Meer over John Oakland

John Oakland

Total Quality Management and operational Excellence

Name: Total Quality Management and operational Excellence
Author: John Oakland

Text with Cases

Paperback Engels 2014 4e druk 9780415635509

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Samenvatting

John Oakland toont hoe u een Total Quality Management-strategie toepast om een prestatie op wereldformaat te leveren.

De vierde editie van 'Total Quality Management' bevat nieuw materiaal waaronder systemen voor kwaliteitsmanagement, de ontwikkeling van medewerkers, het Business Excellence Model, een zelfbeoordeling en de implementatie van TQM.

Specificaties

ISBN13:9780415635509

Trefwoorden:kwaliteitsmanagement, TQM (Total Quality Management)

Taal:Engels

Bindwijze:paperback

Aantal pagina's:530

Uitgever:Routledge

Druk:4

Verschijningsdatum:11-6-2014

Hoofdrubriek:Organisatiekunde

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Over John Oakland

Professor John S. Oakland is Chairman of Oakland Consulting LLP and Head of its Research and Education Division. He is also Emeritus Professor of Business Excellence & Quality Management at Leeds University Business School, UK. For Over 30 years he has researched and consulted in all aspects of quality management, strategic process management and business improvement in thousands of organisations. Professor Oakland is a Fellow of the Institute of Directors, Chartered Quality Institute and Royal Statistical Society. He is also a Member of the American Society for Quality.

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Inhoudsopgave

Figures
Tables
Preface

Part I: The Foundations of TQM
1. Understanding Quality
2. Models and Frameworks for Total Quality Management
3. Leadership and Commitment

Part II: Planning
4. Policy, Strategy and Goal Deployment
5. Partnerships and Resources
6. Design for Quality

Part III: Performance
7. Performance Measurement Frameworks
8. Self-Assessment, Audit and Reviews
9. Benchmarking and Change Management

Part IV: Processes
10. Process Management
11. Process Redesign/Engineering
12. Quality Management System
13. Continuous Improvement – the Basics
14. Continuous Improvement – more Advanced, including Taguchi and Six Sigma
15. Continuous Improvement – Lean Systems

Part V: People
16. Human Resource Management
17. Culture Change Through Teamwork
18. Communications, Innovation and Learning

Part VI: Implementation
17. Implementing TQM
18. Case Studies

Index