The Psychology of Conflict and Conflict Management in Organizations

Series Foreword, Contributors, I. INTRODUCTION: SETTING THE STAGE, 1. Conflict in the Workplace: Sources, Functions, and Dynamics Across Multiple Levels of Analysis, 2. Conflict at Work Throughout the History of Organizations, II. INTERPERSONAL AND GROUP LEVELS OF ANALYSIS, 3. Communication Processes and Conflict Management, 4. Conflict and Group Decision Making: The Role of Social Motivation, 5. Dissent as a Facilitator: Individual- and Group-Level Effects on Creativity and Performance, 6. Conflict, Diversity, and Faultlines in Workgroups, 7. Workplace Aggression and Conflict: Constructs, Commonalities, and Challenges for Future Inquiry, 8. Conflict Escalation in Organizations, 9. Conflict, Health, and Well-Being, III. ORGANIZATIONAL LEVEL OF ANALYSIS, 10. The Role of Third Parties/Mediation in Managing Conflict in Organizations, 11. Organizational Dispute Resolution Systems, 12. Union–Management Conflict: Historical Trends and New Directions, 13. Social Identification Processes, Conflict, and Fairness Concerns in Intergroup Mergers, IV. COMMENTARIES, 14. On the Outside Looking In: Window Shopping for Insights Into Diversity-Driven Conflict, 15. Making Sense of an Elusive Phenomenon, 16. Theory of Conflict in the Workplace: Whence and Whither, 17. Conflicts in the Study of Conflict in Organizations, Author Index, Subject Index