Quality Control for Dummies

Introduction

Part I: Understanding the Basics of Quality Control
Chapter 1: Defining and Explaining Quality Control
Chapter 2: Understanding the Importance of Quality Standards
Chapter 3: Using Quality Assurance for the Best Results
Chapter 4: The Role of Inspection in Quality Control

Part II: Putting Fundamental Quality Control Methods to Use
Chapter 5: Starting Down the Road to Quality
Chapter 6: Detecting the Voice of the Customer in Quality Issues
Chapter 7: Preparing to Measure Your Current Quality Process
Chapter 8: Collecting Your Quality Data
Chapter 9: Evaluating Quality with Statistics
Chapter 10: Assessing Quality with Statistical Process Control

Part III: Whipping Quality Control into Shape with Lean Processes
Chapter 11: Gathering the Nuts and Bolts of Lean Processes
Chapter 12: Keeping Your Eyes on the Process: Value Stream Mapping
Chapter 13: Focusing on the 5S Method
Chapter 14: Empowering Workers to Make Changes with Rapid Improvement
Chapter 15: Looking at Lean Materials and Kanban

Part IV: Surveying Other Quality Control Techniques
Chapter 16: Combining the Best of All Worlds in Total Quality Management
Chapter 17: Fixing Tough Problems with Six Sigma
Chapter 18: Delving into Quality Function Deployment
Chapter 19: Considering the Theory of Constraints

Part V: The Part of Tens
Chapter 20: Ten Steps for Incorporating Quality into a New Product and/or Process
Chapter 21: Ten (Or So) Web Sites with Quality Control Tips and Techniques

Index