Workscripts – Perfect Phrases for High–Stakes Conversations

Preface xi
<p>Chapter 1 The New Workplace Environment 1</p>
<p>Chapter 2 Workplace Bombshells 13</p>
<p>Workscript 2.1 Meeting your new boss 18</p>
<p>Workscript 2.2 Meeting your new staff 22</p>
<p>Workscript 2.3 Explaining a restructuring 26</p>
<p>Workscript 2.4 Announcing a purchase or merger 28</p>
<p>Workscript 2.5 Announcing a relocation 30</p>
<p>Chapter 3 Death Sentences 35</p>
<p>Workscript 3.1 Terminating a company icon 42</p>
<p>Workscript 3.2 You re the icon being terminated 44</p>
<p>Workscript 3.3 Firing a friend 46</p>
<p>Workscript 3.4 Being fired by a friend 48</p>
<p>Workscript 3.5 Terminating someone close to retirement 50</p>
<p>Workscript 3.6 Being terminated when close to retirement 52</p>
<p>Workscript 3.7 Terminating someone with a personal burden 56</p>
<p>Workscript 3.8 Being terminated when you have a personal burden 58</p>
<p>Workscript 3.9 Terminating someone, but asking them to remain available 60</p>
<p>Workscript 3.10 Being terminated, but asked to remain available 64</p>
<p>Workscript 3.11 Making an end run around your boss 66</p>
<p>Chapter 4 Employer Cost–Cutting 69</p>
<p>Workscript 4.1 Furloughing someone without pay 74</p>
<p>Workscript 4.2 Being furloughed without pay 76</p>
<p>Workscript 4.3 Turning a full–time employee into a part–timer 78</p>
<p>Workscript 4.4 Being asked to become a part–time employee 80</p>
<p>Workscript 4.5 Cutting an entire staff s pay 82</p>
<p>Workscript 4.6 Cutting an individual employee s pay 86</p>
<p>Workscript 4.7 Having your pay cut 88</p>
<p>Workscript 4.8 Increasing employee s hours but not pay 90</p>
<p>Workscript 4.9 Extending responsibilities without increasing pay 92</p>
<p>Workscript 4.10 Having your responsibilities increased but not your pay 94</p>
<p>Workscript 4.11 Reducing an employee s staff 96</p>
<p>Workscript 4.12 Having your staff cut 99</p>
<p>Workscript 4.13 Reducing an employee s budget 100</p>
<p>Workscript 4.14 Having your budget reduced 103</p>
<p>Chapter 5 On Bended Knee 105</p>
<p>Workscript 5.1 Responding to a raise request 112</p>
<p>Workscript 5.2 Requesting a raise 116</p>
<p>Workscript 5.3 Responding to a promotion request 118</p>
<p>Workscript 5.4 Requesting a promotion 121</p>
<p>Workscript 5.5 Responding to a budget increase request 124</p>
<p>Workscript 5.6 Requesting a budget increase 126</p>
<p>Workscript 5.7 Responding to a request for time off 128</p>
<p>Chapter 6 Managing Up 131</p>
<p>Workscript 6.1 Turning down an assignment 134</p>
<p>Workscript 6.2 Asking for relief from a project 138</p>
<p>Workscript 6.3 Asking for a deadline extension 140</p>
<p>Workscript 6.4 Breaking bad news to your boss 144</p>
<p>Workscript 6.5 Warning of potential client or customer problems 146</p>
<p>Workscript 6.6 Warning of potential vendor or supplier problems 148</p>
<p>Chapter 7 Getting Personal 151</p>
<p>Workscript 7.1 Asking employees to improve their appearance 154</p>
<p>Workscript 7.2 Asking employees to improve their hygiene 156</p>
<p>Workscript 7.3 Publicly putting an end to staff backstabbing 158</p>
<p>Workscript 7.4 Privately putting an end to staff backstabbing 160</p>
<p>Workscript 7.5 Confronting someone who s backstabbing you 162</p>
<p>Workscript 7.6 Confronting a sexual harasser 166</p>
<p>Workscript 7.7 Ending staff sexual harassment 168</p>
<p>Workscript 7.8 Refusing to cover up for a peer 170</p>
<p>Workscript 7.9 Ratting out a peer 172</p>
<p>Workscript 7.10 Putting an end to brownnosing 174</p>
<p>Workscript 7.11 Stopping a flirtatious employee 176</p>
<p>Workscript 7.12 Stopping a flirtatious peer 179</p>
<p>Workscript 7.13 Putting an end to staff gossiping 180</p>
<p>Workscript 7.14 Confronting a gossip 183</p>
<p>Workscript 7.15 Confronting an employee with a drinking problem 184</p>
<p>Workscript 7.16 Confronting a peer with a drinking problem 186</p>
<p>Workscript 7.17 Putting an end to Internet abuse 189</p>
<p>Workscript 7.18 Questioning an employee s expenses 190</p>
<p>Workscript 7.19 Defending your own expense report 193</p>
<p>Chapter 8 Looking Out for Number One 195</p>
<p>Workscript 8.1 Delivering a critical performance review 200</p>
<p>Workscript 8.2 Defending your own performance from criticism 201</p>
<p>Workscript 8.3 Asking an employee for self–criticism 204</p>
<p>Workscript 8.4 Responding to requests for self–criticism 206</p>
<p>Workscript 8.5 Offering suggestions for professional development 208</p>
<p>Workscript 8.6 Responding to suggestions for professional development 210</p>
<p>Workscript 8.7 Asking for a networking meeting 214</p>
<p>Workscript 8.8 Explaining a career shift to an interviewer 216</p>
<p>Workscript 8.9 Negotiating a job offer when you re still employed 218</p>
<p>Workscript 8.10 Negotiating a job offer when you re unemployed 220</p>
<p>Workscript 8.11 Giving notice 222</p>
<p>Epilogue 227</p>
<p>Index 229</p>