Effective Library and Information Centre Management

Contents: Understanding the Role of Manager: Introduction to management. Understanding the Environment: Strategic influences on information services; Strategies for understanding the environment. Managing the Environment Through Integrated Planning: Strategic planning; Human resource planning; Information planning; Technology planning; Financial planning and economic analysis. Creating the Corporate Environment: Corporate culture; Politics; Policy-making; Creativity and intrapreneurship; Managing expertise. Getting things done in the Corporate Environment: Leadership; Power, influence, authority and delegation; Decision-making; Networking; Group dynamics; Team-building; Motivation; Conflict management; Negotiation; Change management. Managing and Communicating Information in the Corporate Environment: Personal communication; Internal communications; External communications; Managing corporate information; Managing the information life cycle. Managing the Individual: Stress management; Career planning and personal development. Managing Risk: Return on investment; Security; Risk management and business continuity. Service Delivery: Competitive strategies: strategic marketing; Quality control; Customer focus; Outsourcing service delivery; Performance measurement and evaluation; Epilogue: The final strategy; Index.