Patricia Pulliam Phillips,
PP Phillips,
Jack J. Phillips
ROI in Action Casebook
Gebonden Engels 2008 9780787987176
Verwachte levertijd ongeveer 9 werkdagen
Samenvatting
ROI in Action Casebook offers a collection of ROI case studies that represent the classic use of the proven ROI Methodology. A companion volume to Jack J. Phillips and Patricia Pulliam Phillips?s six books in the Measurement and Evaluation series, this book clearly illustrates the ROI Methodology. The case studies represent a variety of applications in human resources, learning and development, and performance improvement. Each case follows the methodology and describes in detail how it was used to show the value of a particular project or program.
Specificaties
ISBN13:9780787987176
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:400
Uitgever:John Wiley & Sons
Hoofdrubriek:Algemeen management, Algemeen management
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
List of Figures and Exhibits.
<p>Preface.</p>
<p>How to Use This Casebook.</p>
<p>Chapter 1. Measuring ROI in Effective Meeting Skills: A Telecommunications Equipment Manufacturer (Patricia Pulliam Phillips and Jack J. Phillips).</p>
<p>Chapter 2. Measuring ROI in Business Coaching: A Global Hotel Chain (Jack J. Phillips).</p>
<p>Chapter 3. Measuring ROI in Sales Training: A Pharmaceutical Company (Ron Drew Stone).</p>
<p>Chapter 4. Measuring ROI in a Career Development Initiative: A Global Computer Company (Holly Burkett).</p>
<p>Chapter 5. Measuring ROI in a Sales Training Programme: An International Hotel Chain (Peter Haigh, Edited by Jane Massy).</p>
<p>Chapter 6. Measuring ROI in Coaching for New–Hire Employee Retention: A Global Media Company (Lisa Ann Edwards and Christina Lounsberry).</p>
<p>Chapter 7. Measuring ROI in Operational and Quality Training: A Plastics Manufacturing Company for the Prepared Foods Industry (Kirk Smith).</p>
<p>Chapter 8. Measuring ROI in a Professional Development Day: A Technical College (Jennifer Janecek Hartman and Leah Woodke).</p>
<p>Chapter 9. Measuring ROI in Sales Training in a Nonprofit Business: An Information Technology Company (Lisa Sallstrom).</p>
<p>Chapter 10. Measuring ROI in RxSource: An Electronic Documentation Tool: A Pharmacy Benefit Management Company (Nathan Faylor, Isabelle Maisse, and Kristen Neal).</p>
<p>Chapter 11. Forecasting ROI in a Performance Improvement Training Program: A Healthcare Organization (Bonnie L. Carpenter).</p>
<p>Chapter 12. Measuring ROI in Negotiations Skills Training: A Mortgage Company (Kendall Kerekes, Kelly Coumbe, John Ruggiero, and Sanam Razzaghi).</p>
<p>Chapter 13. Measuring ROI in Manage by Fact (MBF) Training: An Automotive Wheels Manufacturing Company (Alaster Nyaude).</p>
<p>Chapter 14. Measuring ROI in an Employee Retraining Program: A Global Copper Mining and Manufacturing Company (Christian Faune, Marcelo Mardones, Jaime Rosas Saraniti, and Rodrigo Lara Fernandez).</p>
<p>Index.</p>
<p>About the Editors.</p>
<p>Special Offer from ROI Institute.</p>
<p>Preface.</p>
<p>How to Use This Casebook.</p>
<p>Chapter 1. Measuring ROI in Effective Meeting Skills: A Telecommunications Equipment Manufacturer (Patricia Pulliam Phillips and Jack J. Phillips).</p>
<p>Chapter 2. Measuring ROI in Business Coaching: A Global Hotel Chain (Jack J. Phillips).</p>
<p>Chapter 3. Measuring ROI in Sales Training: A Pharmaceutical Company (Ron Drew Stone).</p>
<p>Chapter 4. Measuring ROI in a Career Development Initiative: A Global Computer Company (Holly Burkett).</p>
<p>Chapter 5. Measuring ROI in a Sales Training Programme: An International Hotel Chain (Peter Haigh, Edited by Jane Massy).</p>
<p>Chapter 6. Measuring ROI in Coaching for New–Hire Employee Retention: A Global Media Company (Lisa Ann Edwards and Christina Lounsberry).</p>
<p>Chapter 7. Measuring ROI in Operational and Quality Training: A Plastics Manufacturing Company for the Prepared Foods Industry (Kirk Smith).</p>
<p>Chapter 8. Measuring ROI in a Professional Development Day: A Technical College (Jennifer Janecek Hartman and Leah Woodke).</p>
<p>Chapter 9. Measuring ROI in Sales Training in a Nonprofit Business: An Information Technology Company (Lisa Sallstrom).</p>
<p>Chapter 10. Measuring ROI in RxSource: An Electronic Documentation Tool: A Pharmacy Benefit Management Company (Nathan Faylor, Isabelle Maisse, and Kristen Neal).</p>
<p>Chapter 11. Forecasting ROI in a Performance Improvement Training Program: A Healthcare Organization (Bonnie L. Carpenter).</p>
<p>Chapter 12. Measuring ROI in Negotiations Skills Training: A Mortgage Company (Kendall Kerekes, Kelly Coumbe, John Ruggiero, and Sanam Razzaghi).</p>
<p>Chapter 13. Measuring ROI in Manage by Fact (MBF) Training: An Automotive Wheels Manufacturing Company (Alaster Nyaude).</p>
<p>Chapter 14. Measuring ROI in an Employee Retraining Program: A Global Copper Mining and Manufacturing Company (Christian Faune, Marcelo Mardones, Jaime Rosas Saraniti, and Rodrigo Lara Fernandez).</p>
<p>Index.</p>
<p>About the Editors.</p>
<p>Special Offer from ROI Institute.</p>
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Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan