Global Cases in Crisis Communication

Introduction: The Dire Need for a Socio-cultural Perspective of Crisis Communication 1. Overview: Culture and Crisis Communication: The Overlooked Link 2. Finland: HSL’s Influencer Campaign Against Fake Tickets draws Accusations of Racism 3. Norway: Culture as Crisis Resource: Trust and Compliance During the COVID-19 Pandemic 4. Spain: Geopolitical Conflict and Digital Polarization Spawn Crisis for Fashion Brand 5. Ukraine: Wartime Crisis Communication: A Weapon Against ‘Death by a Thousand Cuts’ 6. Czech Republic: Geopolitics Creates a Crisis: The Fall of Sberbank CZ 7. Romania: ‘A country is worth more than its gold’: Activists defeat “Canadian” Mining Goliath 8. Italy: Nation Branding Campaign Angers Digital Publics 9. Switzerland: Indigestible Vegetables Bring Down Agricultural Corporation 10. USA: Inclusive Intent, Devastating Outcomes: The Bud Light Controversy 11. USA: Coalition Building for a “distant” crisis: Globalism vs. Isolationism 12. India: When in India… The baby talc Saga of an MNC 13. China: BMW’s Free Ice Cream Giveaway Spawns Expensive Crisis 14. Hong Kong: Airline Staff Misconduct Complaint Causes Multi-Stakeholder Backlash 15. Malaysia: Dual Crisis Narrative: Political Turmoil Hampers Communication during Global Pandemic 16. Turkey : Prioritizing Profit Over Aid?: Red Crescent and the 2023 Earthquake 17. Israel: Cultural Sensitivity and Consumer Backlash: Hoodies Ad Controversy 18. United Arab Emirates (UAE): Starbucks Faces Boycott over Perceived Support for Israel 19. Ghana: Galamsey Woes: Cultural and Systemic Influences on Crisis Communication 20. Chile: A Paper Cartel Scandal Amid a Trust Crisis 21. Argentina: When Activism Strikes Local Government 22. New Zealand: Leaders’ Key Role in Crisis Mitigation: A Government Responds to a Terror Attack 23. NATO: An IGO’s Communication Response to a Global Pandemic