Virtual Teams That Work – Creating Conditions for Virtual Team Effectiveness

<p>Tables, Figures, and Exhibits xiii</p>
<p>Acknowledgments xvii</p>
<p>The Authors xix</p>
<p>1 In the Beginning: Introduction and Framework 1<br /> Susan G. Cohen, Cristina B. Gibson</p>
<p>PART ONE: ESTABLISHING THE FOUNDATION: SHARED UNDERSTANDING, INTEGRATION, AND TRUST 15</p>
<p>Part One Introduction 17</p>
<p>2 Knowledge Sharing and Shared Understanding in Virtual Teams 21<br /> Pamela J. Hinds, Suzanne P. Weisband</p>
<p>3 Managing the Global New Product Development Network: A Sense–Making Perspective 37<br /> Susan Albers Mohrman, Janice A. Klein, David Finegold</p>
<p>4 Building Trust: Effective Multicultural Communication Processes in Virtual Teams 59<br /> Cristina B. Gibson, Jennifer A. Manuel</p>
<p>Part One Summary 87</p>
<p>PART TWO: THE RAW MATERIALS: PEOPLE AND CONTEXT 89</p>
<p>Part Two Introduction 91</p>
<p>5 Building a Winning Virtual Team: KSAs, Selection, Training, and Evaluation 95<br /> Richard Blackburn, Stacie Furst, Benson Rosen</p>
<p>6 Pay Systems for Virtual Teams 121<br /> Edward E. Lawler III</p>
<p>7 Meeting the Performance Challenge: Calculating Return on Investment for Virtual Teams 145<br /> Alec R. Levenson, Susan G. Cohen</p>
<p>Part Two Summary 175</p>
<p>PART THREE: CONSTRUCTING THE DESIGN: LEADERSHIP, KNOWLEDGE MANAGEMENT, AND INFORMATION SHARING 177</p>
<p>Part Three Introduction 179</p>
<p>8 Exploring Emerging Leadership in Virtual Teams 183<br /> Kristi Lewis Tyran, Craig K. Tyran, Morgan Shepherd</p>
<p>9 Designing the Knowledge–Management Infrastructure for Virtual Teams: Building and Using Social Networks and Social Capital 196<br /> Martha L. Maznevski, Nicholas A. Athanassiou</p>
<p>10 Overcoming Barriers to Information Sharing in Virtual Teams 214<br /> Catherine Durnell Cramton, Kara L. Orvis</p>
<p>Part Three Summary 231</p>
<p>PART FOUR: WIRING THAT CONNECTS: IMPLEMENTING INFORMATION TECHNOLOGY 233</p>
<p>Part Four Introduction 235</p>
<p>11 Context, Task, and the Evolution of Technology Use in Global Virtual Teams 239<br /> Kenneth Riopelle, Julia C. Gluesing, Tara C. Alcordo, Marietta L. Baba, David Britt, Willie McKether, Leslie Monplaisir, Hilary Horn Ratner, Kimberly Harris Wagner</p>
<p>12 Technology Alignment and Adaptation for Virtual Teams Involved in Unstructured Knowledge Work 265<br /> Nelson King, Ann Majchrzak</p>
<p>13 Team or Community of Practice: Aligning Tasks, Structures, and Technologies 292<br /> Arjan Raven</p>
<p>Part Four Summary 307</p>
<p>PART FIVE: IT S ALL ABOUT ACTION: PROCESSES AND DEVELOPMENT 311</p>
<p>Part Five Introduction 313</p>
<p>14 Influence and Political Processes in Virtual Teams 317<br /> Efrat Elron, Eran Vigoda</p>
<p>15 Conflict and Virtual Teams 335<br /> Terri L. Griffith, Elizabeth A. Mannix, Margaret A. Neale</p>
<p>16 The Development of Global Virtual Teams 353<br /> Julia C. Gluesing, Tara C. Alcordo, Marietta L. Baba, David Britt, Kimberly Harris Wagner, Willie McKether, Leslie Monplaisir, Hilary Horn Ratner, Kenneth Riopelle</p>
<p>17 Closing the Time Gap in Virtual Teams 381<br /> Janice A. Klein, Astrid Kleinhanns</p>
<p>Part Five Summary 401</p>
<p>18 The Last Word: Conclusions and Implications 403<br /> Cristina B. Gibson, Susan G. Cohen</p>
<p>Name Index 423</p>
<p>Subject Index 429</p>