The Big Data–Driven Business
How to Use Big Data to Win Customers, Beat Competitors, and Boost Profits
Gebonden Engels 2015 1e druk 9781118889800Samenvatting
Every corporation in the world is using big data to some degree. The winners in today′s data–driven environment create cultures that embrace big data in order to outshine the competition.
'The Big Data–Driven Business' shows what it takes to create a thriving business culture that has intense focus on the customer by analyzing data, by being open to the truths it reveals, and by having the guts to act on those conclusions in order to prevail in the marketplace. The benefits of big data are available to any company, any size, in any industry. In this vital resource, Russell Glass and Sean Callahan offer real–world examples that act as an invaluable guide to establish a system that gathers and analyzes the data being generated by customers for delivering insights and revealing opportunities that can′t be realized any other way. Once an effective big data system is established, competitive advantage and outsized shareholder value are bound to follow.
The marketplace has entered an era where the customer holds all the cards. With unprecedented choice in both the consumer world and the B2B world, it′s imperative that businesses gain a greater understanding of their customers and prospects. Filled with compelling real–world examples, 'The Big Data–Driven Business' clearly demonstrates how leading marketers embrace software platforms that include marketing automation software, customer relationship management systems, data management platforms, and analytics tools to help make sense of customer behavior.
The most effective strategy ties together the elements of this software, which is known as the marketing stack. With this insight about the target market, not only can the marketing team serve relevant messages to the right people at the right time, it can also anticipate their needs and perhaps even create the products their customer base didn′t even know it wanted.
Better information allows for better decisions, better targeting, and better reach. Big data has become an indispensable tool for the most effective marketers in the business, and it′s becoming a necessity for businesses that want to thrive. Remaining relevant as the marketplace evolves requires a full understanding and application of big data, and 'The Big Data–Driven Business' provides the practical guidance businesses need.
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Inhoudsopgave
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Introduction: Why We Wrote This Book, and How It Can Help You
1. Big Data, Big Benefits
2. The Evolution of the Customer–Focused, Data–Driven Business
3. The Evolution of the Buyer’s Journey, or How the Internet Killed the Three–Martini Lunch
4. The Marketing Stack—Why CMOs and CIOs Are Working Together
-The Software in the Stack
5. How Technology Bridges the Gap between Marketing and Sales
-Technology Brings Harmony between Sales and Marketing at DocuSign
-How Bizo Used Data to Boost Marketing–Sales Alignment
6. Data and the Rise of Online Advertising
-Early Uses of Audience Data
-Early Marketing Analytics—Audience Auditing
-The Rise of Internet Advertising
-Ad Networks
-Audience Platforms
-Online Advertising Exchanges
-Retargeted Display Ads
-Social Media Advertising’s Powerful Leap Forward
-How Marketers Are Putting Data on Display
7. Using Data to Better Understand Customers and Pursue Prospects
-Netflix Flexes Its Data Muscle
-SaaS and Its Powerful Window on the Customer
-The Power of Predictive Lead Modeling
-Data Isn’t Reserved for Dot–Coms
8. The Arrival of Left–Brained Leaders and the Rise of the Marketing Department
9. Implementing a Big Data Plan (Sometimes by Thinking Small)
-Eleven Principles to Follow When Bringing Big Data into Your Business
10. Measurement, Testing, and Attribution
-Data and Measurement
-Measuring the Power of Display Ads
-Data and Testing
-Data and Attribution
-Attribution’s Big Day
11. Data Can Be a Matter of Corporate Life and Death
-The Dead
-Near–Death Experience
-Culture Clash
-Missed Opportunity
-Whistling Past the Graveyard?
-Schadenfreude?
12. Using Data Responsibly
-Privacy and Online Advertising
-Privacy and the Corporate Database
-The Responsibility of Corporations
13. Big Data’s Big Future
-How Cleversafe Harnessed the Power of Data
-Key Trends Defining Big Data’s Future
-The Human Touch Remains Essential
Index
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