Action Learning in Health, Social and Community Care

Foreword. Who should read this book? About the author. Acknowledgements. Introduction. Part 1: Principles. What is action learning and what is it for? How does action learning differ from other development approaches? Action learning as ethos and method. The benefits of action learning. Part 2: Practice. Preparing for action learning. Action learning sets. The energy investment model and action learning. The key skills. Supporting, recording, ending. Dealing with anxiety in action learning. Facilitating action learning sets. Systemic learning: action learning organisation-wide. Evaluating action learning. Postscript: action learning as reflective activism. Part 3: Resources. Personal exercises for individual set members. Core process exercise. Life goals exercise. Exercises using the set’s dynamics. Action learning constellations. Break-space exercise. Establishing ground-rules. Listening in the corner exercise. Miracle question. Shuffled cards. Slow-motion questioning exercise. SQIFED. Thinking, feeling and willing exercise. Trauma, trivia and joy. Exercises for addressing problems in the workplace. Action planning. Best boss exercise. Brainstorming. Circles of concern and circles of influence. Concept analysis. Dealing with anger in others. Dealing with face-to-face criticism. Drama triangle. Force field analysis. Perceptual positioning. Preparing a business case. Role negotiation. Role set analysis. Say what you see. Six action shoes. Six thinking hats. Strategies, strengths, resources, insights review. SWOT analysis. The change equation. The five whys. Working on "trigger" events. Z technique. Exercises for reviewing set processes. Action learning problem brief. Action learning set "contract". Action/reflection map. Learning log. Set meeting review worksheet. Support/challenge map. Action learning organisations. Further reading