Managing Conflict

Introduction; section1 Understanding Conflict Strategies; Chapter 1 Learn Who to Trust; Chapter 2 Agree to Disagree; Chapter 3 Agree to Agree; Chapter 4 Know When to Be Competitive; Chapter 5 Know When to Compromise; Chapter 6 Know When to Collaborate; Chapter 7 Know When to Avoid or Not to Avoid; Chapter 8 Know When to Accommodate; Chapter 9 Know When to Implement a Temporary Fix; Chapter 10 Know When to Talk it Out; Chapter 11 Know When to Confront; Chapter 12 Know When to Go to Battle; Chapter 13 Know How to Conciliate; Chapter 14 Understand Your Upbringing; Chapter 15 Find the Facts; Chapter 16 Be Aware of Nonverbal Cues; Chapter 17 Be Careful With Anything Other Than Face-to-Face Discussions; section2 Developing Proactive Strategies; Chapter 18 Build Trust; Chapter 19 Be Tactful; Chapter 20 Do What You Say You Will Do; Chapter 21 Develop Your Skills; Chapter 22 Use Policy; Chapter 23 Put Principles Before Personalities; Chapter 24 Listen With Empathy; Chapter 25 Do Not Jump to Conclusions; Chapter 26 Develop the Skills of Others; Chapter 27 Be Sincere; Chapter 28 Communicate With Your Superiors; Chapter 29 Be Patient and Take Your Time; Chapter 30 Look for a Win-Win Solution; Chapter 31 Find Common Ground; section3 Fine-Tuning Your Conflict Management Skills; Chapter 32 Examine Your Expectations; Chapter 33 Know When Your Standards Are Too High; Chapter 34 Invite Difference; Chapter 35 Look Below the Surface; Chapter 36 Consider That Timing Is Everything; Chapter 37 Be a Role Model; Chapter 38 Consider the Relationship; Chapter 39 Master the Art of Apology; Chapter 40 Admit Your Mistakes; Chapter 41 Use the Healing Power of Humor; Chapter 42 Do Not Overreact; Chapter 43 Change Behaviors, Not People; Chapter 44 Think Creatively–Step Outside That Box; Chapter 45 Explore Multiple Options; Chapter 46 Think Long Term; Chapter 47 Keep it Simple; Chapter 48 Know Your Limits; Chapter 49 Do Not Blame Everyone; Chapter 50 Embrace Conflict;