The Naked Consultation

Introduction Part I: Deconstructing the consultation 1. Consultations: The good, the bad and the difficult 2. Models and milestones 3. In the beginning 4. Building rapport 5. Speaking the patient's language 6. Managing feelings: Your own and the patient's 7. Getting patients to tell you what's wrong 8. Summarising and reflecting 9. Giving information to patients 10. Safety-netting and ending 11. Managing time 12. Transactions in consultations 13. You, the patient and the computer 14. Looking after yourself 15. Tools and techniques for learning and improving consultation skills Part II: Tools and techniques for learning and improving consultation skills 16. Knowing where to start and what to learn 17. How adults learn 18. Working with colleagues to improve your consultation skills 19. Case discussion 20. Getting and giving effective feedback 21. Using role play to help with consultation techniques 22. Videoing 23. Consultation skills and the RCGP 24. Making a personal learning plan 25. Conclusion