Business Communication: Developing Leaders for a Networked World: 2026 Release ISE

Part One: Introduction to Business Communication<br>1. Establishing Credibility<br>2. Interpersonal Communication and Emotional Intelligence<br>3. Team Communication and Difficult Conversations<br>4. Inclusion in a Diverse Workplace<br>5. Global Communication<br>6. Creating Effective Business Messages<br>7. Improving Readability with Style and Design<br>8. Email and Other Traditional Tools for Business Communication<br>9. Collaboration Tools and Social Media for Business Communication<br>10. Routine Business Messages<br>11. Persuasive Messages<br>12. Bad-News Messages<br>13. Research and Planning for Business Proposals and Reports<br>14. Completing Business Proposals and Reports<br>15. Planning Presentations<br>16. Delivering Presentations<br>17. Employment Communications<br>Appendix A: Punctuation, Number Usage, and Grammar<br>Appendix B: Formatting for Letters and MemosAvailable only at www.mcgrawhillcreate.com/cardon or in the e-book within McGraw Hill Connect®.<br>AI Chapter: Using AI with Purpose and the Human Touch<br>Bonus Chapter: Crisis Communications and Public Relations Messages<br>Bonus Appendix: Creating Proposals and Business Plans