Business Communication: A Problem-Solving Approach: 2024 Release ISE

Part One - Communication in the World of Work<br/>1 Solving Communication Problems in the Workplace<br/>2 Getting Positive Responses to Your Communication&nbsp;<br/>3 Communicating with Culturally Diverse Audiences&nbsp;<br/><br/><br/>Part Two - Essential Components of Business Communication<br/>4 Designing the Right Type of Message: From Letters&nbsp;<br/>to Social Media&nbsp;<br/>5 Communicating Your Messages Visually<br/>6 Crafting Effective Sentences and Paragraphs<br/><br/><br/>Part Three - Structures and Strategies for Common Business Documents<br/>7 Writing Good-News and Neutral Messages<br/>8 Writing Bad-News Messages<br/>9 Writing Persuasive Messages and Proposals&nbsp;<br/>10 Researching and Writing Reports<br/>11 Creating the Right Type of Report&nbsp;<br/><br/><br/>Part Four - Strategies for Oral Communication and the Job Search<br/>12 Delivering Business Presentations and Speeches<br/>13 Using Interpersonal Communication Skills in Conversations<br/>&nbsp;and Meetings&nbsp;<br/>14 Communicating in the Job Search<br/><br/><br/>Reference Chapters<br/>A. A Guide to Sentence-Building, Grammar, and Mechanics<br/>B. A Guide for Documenting Your Sources<br/>