Robert Woods,
Jack Ninemeier,
Jack D. Ninemeier,
David Hayes,
David K. Hayes,
Michele Austin,
Michele A. Austin
e.a.
Professional Front Office Management
Pearson New International Edition
Paperback Engels 2013 9781292026985Levertijd ongeveer 6 werkdagen
Gratis verzonden
Samenvatting
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
Specificaties
ISBN13:9781292026985
Taal:Engels
Bindwijze:Paperback
Uitgever:Pearson Education
Hoofdrubriek:Leiderschap, Economie
Lezersrecensies
Wees de eerste die een lezersrecensie schrijft!
Inhoudsopgave
Glossary
Section 1: The Context of Front Office Operations
Chapter 1: Overview of the Lodging Industry
Chapter 2: Front Office and the Guests: Planning for Quality Service
Chapter 3: Overview of the Front Office Department
Section 2: Technology Helps Front Office Operations
Chapter 4: The Front Office Property Management System (PMS)
Chapter 5: Managing Forecast Data
Chapter 6: Revenue Management
Chapter 7: Distribution Channel Management
Chapter 8: Management of Data Generating Front Office Sub-Systems
Section 3: Front Office and the Guest Cycle
Chapter 9: Reservation, Reception and Room Assignment Management
Chapter 10: Front Office and the Guests: Delivering Quality Service
Chapter 11: Guest Charges, Payments and Check-Out
Chapter 12: Night Audit and Report Management
Section 4: Special Front Office Concerns
Chapter 13: Front Office: The Hub of the Hotel
Section 1: The Context of Front Office Operations
Chapter 1: Overview of the Lodging Industry
Chapter 2: Front Office and the Guests: Planning for Quality Service
Chapter 3: Overview of the Front Office Department
Section 2: Technology Helps Front Office Operations
Chapter 4: The Front Office Property Management System (PMS)
Chapter 5: Managing Forecast Data
Chapter 6: Revenue Management
Chapter 7: Distribution Channel Management
Chapter 8: Management of Data Generating Front Office Sub-Systems
Section 3: Front Office and the Guest Cycle
Chapter 9: Reservation, Reception and Room Assignment Management
Chapter 10: Front Office and the Guests: Delivering Quality Service
Chapter 11: Guest Charges, Payments and Check-Out
Chapter 12: Night Audit and Report Management
Section 4: Special Front Office Concerns
Chapter 13: Front Office: The Hub of the Hotel
Anderen die dit kochten, kochten ook
-
Jan Kuipers€ 13,99 -
Jan Moen€ 39,99
-
Bram Verbruggen€ 26,95
-
Kenneth Blanchard€ 20,00
-
Herman Wegter€ 24,99
-
Stephen Covey€ 27,50
Rubrieken
- advisering
- algemeen management
- coaching en trainen
- communicatie en media
- economie
- financieel management
- inkoop en logistiek
- internet en social media
- it-management / ict
- juridisch
- leiderschap
- marketing
- mens en maatschappij
- non-profit
- ondernemen
- organisatiekunde
- personal finance
- personeelsmanagement
- persoonlijke effectiviteit
- projectmanagement
- psychologie
- reclame en verkoop
- strategisch management
- verandermanagement
- werk en loopbaan