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Work, Life, and Society in a Sustainable, Intelligent Future

25th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2026, Tampere, Finland, September 15–17, 2026, Proceedings

Paperback Engels 2026 9783032380135
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Samenvatting

This book constitutes the refereed proceedings of the 25th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2026, held in Tampere, Finland, during September 15–17, 2026.

The 31 full papers and 1 short paper included in these proceedings were carefully reviewed and selected from 64 submissions. They were organized in the following topical sections: AI, Work, and Organizational Transformation; Human–AI Interaction, Agents, and Companions; Immersive Technologies and the Metaverse; Data-Driven Services for Sustainability and Well-Being; Responsible AI: Trust, Governance, and Accountable Use; and Digital Government, Public Services, and Inclusion.

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Inhoudsopgave

.- AI, Work, and Organizational Transformation .
.- The Role of DevOps and Decision Making in Advancing Software Delivery Capabilities.
.- Technostress Responses in AI-Augmented Work: Emotional Exhaustion, Performance, and AI-Related Impostorism.
.- Using Generative AI in Knowledge Acquisition within South African Insurance SMEs.
.- Human or AI Collaborator? An Experimental Comparison of Human and Machine Translators.
.- From System to Teammate: Human‑Centered AI in the Industrial Internet of Things.
.- Organizational Climate for Service Robot Integration.
.- Tensions in Joint Projects: Examining an Innovative Digital Service Development.
.- Translating Strategic AI Use into Business Value in Organizations: A Qualitative Study.
.- Human–AI Interaction, Agents, and Companions.
.- Human-AI Interactions in Digital Customer Service: Exploring the Role of Interaction Modality.
.- Emotional Design of AI Avatar and AI-Enabled Knowledge Service Assistant Use Experience.
.- Unpacking the Effects of Discrete Emotions on User Satisfaction with AI Companions.
.- An Explanatory Study of University Students’ Satisfaction with AI-Based Counseling Agents.
.- Immersive Technologies and the Metaverse.
.- When Immersion Obscures Ethics: An Empirical Study of End User Perceptions of Data Practices in Metaverse Marketing.
.- Making the Metaverse Viable: Vendor Framings and the Conditional Realisation of Sustainable Value.
.- Location-Based Entertainment Research: A Review and Future Directions.
.- Beyond Immersion: How Location-Based Virtual Reality Affordances Enable User Engagement with Jingchu Culture.
.- Data-Driven Services for Sustainability and Well-Being.
.- From Data to Decision: How Data Features of Digital Product Passport Influence Consumers’ Intention to Use Digital Product Passport for Circular Consumption.
.- Understanding the Persuasive System Design Model Features: The Case of Duolingo.
.- User Perceptions of Behavior Change Support Systems for Physical Activity and Weight Management: A Scoping Review.
.- Adopting Smart Grid Services Under Uncertainty: A Mixed-Method Study of Privacy Calculus in Household Decision-Making.
.- Predictive Dropout Research Through a Data‑Based Value‑Creation Taxonomy: Patterns and Blind Spots.
.- Responsible AI: Trust, Governance, and Accountable Use.
.- Governance by Negotiation: How Organizations Translate AI Ethics into Practice.
.- A Trustworthy LLM-Assisted Qualitative Content Analysis Method.
.- Interorganizational AI Governance in Academic and Grey Literature.
.- Algorithmic Trust and Institutional Trust in Automated Insurance Decisions: An Empirical Study of AI Governance and User Responses.
.- Thematic Analysis in the Age of LLMs: Human–Machine Differences and the Role of Context.
.- Developing LLM-Specific Usability Heuristics: Revealing Critical Gaps in Ethical Design and Safety Protections.
.- AI explanations through the IT artifact views.
.- Digital Government, Public Services, and Inclusion.
.- Compulsion Rather Than Capability? E-Government Readiness and the Digital Inclusion Gap in Marginalised South African Communities.
.- Areas of Growth for Adaptive iControl: Insights from a longitudinal Case Study.
.- A Capability Maturity Model for Trustworthy Generative AI in the Public Sector.
.- Digital Transformation in Retail and Its Effects on Society: An Analysis of the Acceptance, Adoption, and Diffusion of Self-Service Technologies.

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          Work, Life, and Society in a Sustainable, Intelligent Future