Trust as the Key to Loyalty in Business-to-Consumer Exchanges

Trust Building Measures in the Banking Industry

Paperback Engels 2009 2009e druk 9783834916228
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Tara Ebert investigates what trust building measures in the banking industry should comprise. The author presents new and analytical insights which can be employed to deduce better targeted marketing implications for consumer trust building by banks.

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          Trust as the Key to Loyalty in Business-to-Consumer Exchanges