1 INTRODUCTION 1
1.1 BACKGROUND 1
1.2 TARGET AUDIENCE 1
1.3 STRUCTURE 2
1.4 APPENDICES 2
1.5 READING GUIDELINE 2
1.5.1 PRINCIPLES 2
1.5.2 TIPS 3
2 CASE COMPANY 5
2.1 THE ORGANISATION 5
2.2 THE VISION 5
2.3 THE GOAL 5
2.4 THE STRATEGY 5
2.5 THE IST SITUATION 5
2.6 THE SOLL SITUATION 6
2.7 THE MIGRATION PATH 6
3 DEVOPS ORGANISATION 7
3.1 INTRODUCTION 7
3.2 ORGANISATION DESIGN 7
3.2.1 ORGANISATION-ARCHETYPES 7
3.2.2 KOTTER CHANGE STRATEGY 9
3.2.3 QUADRANT MODEL FOR THE CHANGE STRATEGY 11
3.2.4 ORGANISATIONAL SCALING 12
3.3 ORGANIZATIONAL MANAGEMENT 13
3.3.1 SELF-MANAGEMENT 13
3.3.2 UNCERTAINTY REDUCTION 16
3.4 HUMAN RESOURCE MANAGEMENT 17
3.4.1 MATURITY MATRIX 17
4 DEVOPS DEVELOPMENT 19
4.1 AGILE DEVELOPMENT PROCESS 19
4.1.1 VALUE STREAM MAPPING 19
4.1.2 TASK MODEL 21
4.1.3 SEGREGATION OF DUTIES 23
4.2 AGILE DESIGNING 24
4.2.1 SERVICE ORIENTATION 24
4.2.2 BUILDING BLOCKS 25
4.2.3 SPLITTING 26
4.2.4 REQUIREMENT BASED PROCESS DESIGN 27
4.3 AGILE BUILDING BLOCKS 28
4.3.1 CONTINUOUS INTEGRATION 28
4.4 AGILE TESTING 29
4.4.1 FAST FEEDBACK 29
4.4.2 TEST DRIVEN DEVELOPMENT 30
4.4.3 BEHAVIOR DRIVEN DEVELOPMENT 30
5 DEVOPS OPERATIONS 33
5.1 AGILE SERVICE MANAGEMENT PROCESSES 33
5.1.1 DEVOPS REQUIRES PROCESS CONTROL 33
5.1.2 PROCESS CONTROL 34
5.1.3 DEVOPS CONTROL MODEL 35
5.1.4 PROCESS GOALS37
5.1.5 PROCESS KPI’S 38
5.1.6 SELF-MANAGEMENT AND SELF-ORGANISATION38
5.1.7 INTEGRATION OF ITIL AND AGILE DEVELOPMENT 39
5.1.8 INTEGRATION OF ISO 20000 AND AGILE DEVELOPMENT 41
5.2 RELEASE & DEPLOYMENT41
5.2.1 CONTINUOUS DELI.41
5.2.2 FORWARD RELEASING 42
5.2.3 PIPELINE 44
5.3 MONITORING.45
5.4 TOOLING46
6 DEV AND OPS INTEGRATION 49
6.1 SPLITTING 49
6.2 COOPERATION 50
7 DEVOPS MATURITY 53
7.1 MATURITY MODELS 53
7.1.1 SELF-DEVELOPMENT 53
7.1.2 ORDERING 53
7.1.3 MODEL SELECTION 54
7.1.4 ZERO MEASUREMENT 54
7.1.5 CONTROL 54
8 DEVOPS CUBE MODEL 57
8.1 WHAT IS THE DEVOPS CUBE? 57
8.2 SIDE 1 - FLOW 59
8.3 SIDE 2 – FEEDBACK 60
8.4 SIDE 3 – CONTINUAL LEARNING AND EXPERIMENTING 61
8.5 SIDE 4 – GOVERNANCE62
8.6 SIDE 5 – E2E DEPLOYMENT PIPELINE 63
8.7 SIDE 6 – QUALITY ASSURANCE 64
9 DEVOPS CE-MODEL 67
9.1 WHAT IS THE CE-MODEL? 67
9.2 MATURITY DIMENSIONS 69
9.3 DEVOPS CE-MODEL, CONTINUOUS INTEGRATION 70
9.4 DEVOPS CE-MODEL, CONTINUOUS DELIVERY 72
9.5 DEVOPS CE-MODEL, CONTINUOUS TESTING 75
9.6 DEVOPS CE-MODEL, CONTINUOUS MONITORING 79
9.7 DEVOPS CE-MODEL, CONTINUOUS DOCUMENTATION 82
9.8 DEVOPS CE-MODEL, CONTINUOUS LEARNING 85
9.9 OVERVIEW PER ASPECT AREA 87
10 DEVOPS IN PRACTICE 91
10.1 CHANGE PARADIGM 91
10.2 AGILE DESIGN 92
10.2.1 THE QUESTIONS 93
10.2.2 FSA VISION 93
10.2.3 FSA POWER 95
10.2.4 FSA ORGANISATION 95
10.2.5 FSA RESOURCES 97
APPENDIX A, LITERATURE LIST 101
APPENDIX B, GLOSSARY 103
APPENDIX C, ABBREVIATIONS 119
APPENDIX D, DEVOPS TOOLS 123
APPENDIX E, WEBSITES 127
APPENDIX F, INDEX 129
