A Successful Organisation Is in Control of Its Operating Model

CROSSLINX gives leaders and practitioners a compact, actionable method to gain control of their operating model and make strategy work in practice. The authors introduce the Crosslinx framework — four Cycles plus Enablers — and show how to map activities, identify interdependencies and translate strategic priorities into concrete operating changes. Two detailed case studies (a fintech scale-up and an engineering firm) illustrate workshops, heat maps, Daily Operations flows and Operating Model Element impact assessments. Readers get step-by-step guidance for building a Strategic view in a half-day workshop, creating Daily Operations detail where needed, and embedding ongoing monitoring such as leading/lagging indicators and a strategy-execution dashboard.

Practical and hands-on, the book equips teams to spot the three growth-related operating-model tipping points, to prioritise interventions, and to organise change so it preserves core capabilities while delivering results. CROSSLINX is designed for managers, COOs, transformation leads, product and platform owners, and consultants who must run and change the business simultaneously.