IT4IT™ for Managing the Business of IT – A Management Guide

Name: IT4IT™ for Managing the Business of IT – A Management Guide
Author: Rob Akershoek Et Al.

Paperback Engels 2016 9789401800310

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Samenvatting

The IT4IT Management Guide provides guidance on how the IT4IT Reference Architecture can be used within an IT organization to manage the business of IT. It is designed to provide a guide to business managers, CIOs, IT executives, IT professionals, and all individuals involved or interested in how to transition an IT organization to become a Lean and Agile IT service provider.

After reading this document you should be able to:
- Understand why the IT4IT approach is needed to improve the performance of the IT function; and support the business to leverage new IT in the digital age
- Understand the vision, scope, and content of the IT4IT Reference Architecture (from a high-level perspective)
- Understand the benefits of using the IT4IT Reference Architecture within the IT function
- Initiate the first steps to implement the IT4IT standard in your own IT organization

The audience for this Management Guide is:
- CIOs and other IT executive managers who would like to transform their IT organization to support end-to-end value streams
- Senior leaders and executives in the business and IT responsible for how IT is organized, managed, and improved
- Enterprise Architects involved in the implementation of IT management solutions within the IT organization
- IT professionals and consultants involved in the transition of their organizations to a new streamlined IT factory

Specificaties

ISBN13:9789401800310

Trefwoorden:IT Service Management, IT4IT

Taal:Engels

Bindwijze:paperback

Aantal pagina's:200

Uitgever:Van Haren Publishing B.V.

Druk:1

Verschijningsdatum:5-2-2016

Hoofdrubriek:IT-management / ICT

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Inhoudsopgave

1. Executive Summary
1.1 Benefits 3
1.2 Transformation and Reshaping the IT Function
1.3 Target Audience
1.4 Complementary with ITIL and Other Frameworks and Standards

2. Introduction
2.1 What is IT Management (and IT4IT)?
2.2 IT Management Challenges
2.3 An Introduction to The Open Group IT4IT Reference Architecture Standard
2.4 Why Use the IT4IT Reference Architecture?
2.5 Relationship with ITIL and Other Practices or Standards

3. The IT4IT Standard in Detail
3.1 The IT Value Chain
3.2 IT4IT Value Streams
3.2.1 Strategy to Portfolio
3.2.2 Requirement to Deploy
3.2.3 Request to Fulfill
3.2.4 Detect to Correct
3.3 The IT4IT Reference Architecture

4. The Benefits of Using the IT4IT Standard
4.1 Benefits of Each IT4IT Value Stream
4.1.1 Strategy to Portfolio
4.1.2 Requirement to Deploy
4.1.3 Request to Fulfill
4.1.4 Detect to Correct
4.1.5 Supporting Activities
4.2 Benefits per Stakeholder
4.2.1 Business (and IT Users)
4.2.2 The IT Organization
4.2.3 The IT4IT Organization
4.2.4 IT Service Providers
4.2.5 IT Management Software Vendors (or IT4IT Tool Vendors)
4.2.6 Industry-Related Training and Certification Providers

5. How to Use the IT4IT Reference Architecture
5.1 Introduction
5.2 A High-Level Approach for Implementing the IT4IT Standard
5.2.1 Conduct IT4IT Baseline Assessment
5.2.2 Perform IT Value Stream Analysis
5.2.3 Define IT4IT Ownership and Governance Model
5.2.4 Define IT Management Vision, Mission, and Strategy
5.2.5 Define the Target IT4IT Architecture
5.2.6 Perform Gap Analysis
5.2.7 Define the IT4IT Roadmap and Build the Business Case
5.2.8 Set Up an IT4IT Model Office
5.2.9 Execute the IT4IT Transformation Roadmap

A: Case Studies
A.1 The Adoption of the IT4IT Standard at Shell
A.1.1 Introduction
A.1.2 Background
A.1.3 Adoption of the IT4IT Reference Architecture
A.1.4 An IT4IT Governance Model
A.1.5 Learnings and Conclusion
A.2 Rabobank
A.2.1 Background
A.2.2 The Problem
A.2.3 The Solution
A.2.4 The Result
A.2.5 Looking Forward
B: IT4IT Reference Architecture and Other Best Practices
B.1 IT4IT Value Stream Mapping to Other Best Practices and Standards
B.2 ITIL and COBIT Mapping
C: IT4IT Tool Categories
D: IT4IT Data Entities

Glossary of Key
Terms and Acronyms