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Crafting and Shaping Knowledge Worker Services in the Information Economy

Capacity and Capability Building for Emerging Opportunities

Gebonden Engels 2020 9789811512230
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly transforming our businesses and our society. Knowledge worker roles are being impacted, and as operations are being automated, business models are changing as the use of cloud-based services lowers costs and provides flexibility. This book provides a guide towards managing the environment of uncertainly caused by the rapid changes in technology by combining strategy and leadership to influence the environment, instil the right behaviours, and strengthen the skills that will enable businesses to be adaptive, responsive, and resilient.  

Specificaties

ISBN13:9789811512230
Taal:Engels
Bindwijze:gebonden
Uitgever:Springer Nature Singapore

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Inhoudsopgave

1. Introduction.- 2. OPEX Sourced Knowledge Worker Services.- 3. Adaptiveness and Responsiveness within Knowledge Worker Services.- 4. Resiliency within Knowledge Worker Services.- 5. Risk Management within Knowledge Worker Services.- 6. Business Architecture for Knowledge Worker Services.- 7. People within Knowledge Worker Services.- 8. Training and Skilling within Knowledge Worker Services.- 9. Operational Transformation within Knowledge Worker Services.- 10. ICT Operations and Services within Knowledge Worker Services.- 11. Project Management within Knowledge Worker Services.- 12. Knowledge Worker Services Transformation.<div></div>

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        Crafting and Shaping Knowledge Worker Services in the Information Economy