Get the Bigger Picture: an introduction to Lean Topic 1: The customer comes first 1.1 What does 'putting yourself in the customer's shoes' mean? 1.2 What is customer value? 1.3 When is someone a customer? 1.4 What is the definition of value? 1.5 How can you visualize customer value? 1.6 How does the Kano model work? 1.7 What is a customer journey? 1.8 What does a customer arena contribute and how do you arrange it well? 1.9 What is the dynamic between customer, business and process? 1.10 Why are behaviour and attitude important in Lean? E-magazine Test Topic 2: Recognising and intervening 2.1 Looking at your organisation from a Lean perspective 2.2 Looking beyond the limits of your department 2.3 Between which types of activities does Lean make a distinction? 2.4 Which employee activities are waste? 2.5 When is 'a lot' too much? 2.6 Why is quality so important? 2.7 How effective are we? 2.8 How do you make sure that the work goes well first time around? 2.9 The root cause of a problem 2.10 How do you make root causes transparent? E-magazine Test Topic 3: Intuitive and strategic organisation 3.1 What does flow mean? 3.2 Flow and waste 3.3 The impact of variability 3.4 What creates variability? 3.5 Achieving balance in het process 3.6 Flow and transfer moments 3.7 Flow and quality 3.8 Linking process steps 3.9 The importance of small numbers 3.10 Runners, repeaters and strangers E-magazine Test Topic 4: Service-minded and successful 4.1 What is 'pull'? 4.2 Imbalance and overload 4.3 Cycle 4.4 Pacemaker 4.5 Switching times 4.6 Capacity management 4.7 Kanban 4.8 Value stream management 4.9 Just in time 4.10 Stock levels E-magazine Test Topic 5: Identifying and developing opportunities 5.1 Week in review 5.2 Kaizen/PDCA 5.3 Definition of problem 5.4 Spaghetti charts & handover diagrams 5.5 DILO 5.6 Sit-in & SOP 5.7 5S 5.8 The daily scrum 5.9 The Lean system 5.10 Summary E-magazine Test Final exam Once you have completed and studied the above 5 topics online, you can immediately take the final exam (on your tablet, laptop or smartphone). If you pass this exam, you can download the certificate yourself with a reference to the LCS accreditation.