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EN31-08-20232e druk9781787429796
Technology underpins everything we do, and the contracts which underpin the delivery of technology-related services are important from both an economic and social perspective. Meer
e-book
EN26-08-20201e druk
andere uitgaves beschikbaar
9789401806879
This book describes version 4 of CATS CM®. This methodology for contract management can be used in both private and public sector organizations, and is valid for both demand and supply side. Meer
12 dagen in de top 100
paperback
EN08-09-20252e druk9789401813570
Enhance your expertise in customer experience management with our two-day certified Experience Management (XM) and Xperience Level Agreement (XLA®) Foundation courseware. Meer
e-book
EN10-01-20241e druk
andere uitgaves beschikbaar
9789401810500
This book describes the CATS RVM methodology that proposes realization and verification management as a way to establish the relationship between contract management and project and service management. Meer
30 dagen in de top 100
e-book
EN18-02-20251e druk
andere uitgaves beschikbaar
9789401812542
In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Meer
e-book
EN30-08-20122e druk9789087538774
BiSL, Business Information Services Library, is het framework voor business informatie-management. Dit is de 2de druk van het boek met de beschrijving van het BiSL Framework. Meer
e-book
EN17-11-20151e druk
andere uitgaves beschikbaar
9789401805780
The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Meer