In een tijd waarin de markt steeds digitaler wordt, moeten organisaties digitaal transformeren. Digitale transformatie is het innoveren, vernieuwen of vanuit het niets opstarten van bedrijfsketens waarin IT-oplossingen een cruciale rol spelen. Meer

This book clarifies the key concepts of governance & management of digital services. It also provides methods and techniques, illustrated with examples from practice, that you can use to set up and execute governance & management pragmatically at your organization. Meer

SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. Meer

Customers expect increasingly valuable IT services, services that are flexible, reliable, secure, and efficient. Services that optimally support their users in their work. Meer

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Meer